How to highlight a field in Incident list view of Service Operations Workspace based on conditions

[Community Alums]

Hello folks.

I have a requirement to highlight a field - short description in Incident list view within Service Operations workspace based on a condition.  
Condition: The record should be the recently viewed/modified by the user since last refresh.

I tried "Workspace experience >> Administration >> Highlight values" to highlight a field with condition - 
"Updated - on - last minute". But the problem being it lasts only for a minute. I need it be highlighted always, dynamically for the recently viewed/modified record field since last refreshed.

Appreciate any other suggestion on how I could get the recently viewed and modified record to be always highlighted in Workspace.

Thanks in advance,
Ashwin.

[Brad Tilton]

I'm not quite following when you want the highlight to show up, could you expand on that? Basically, if you can build out a filter condition for it it's probably doable, but if you can't filter for it you may not be able to do it.

[Community Alums]

I want to get the recently updated record from the list and highlight it's short description.
Example: ITIL user has updated multiple incidents and he wants to see the short description of the last updated record highlighted. 
In my solution, the highlight would be appear for 1 minute. 

Is there any way I can make the condition to highlight the field of this record until the next record is updated ?!
Hope that helps you understand better.

[Brad Tilton · Accepted solution]

I don't think you're going to be able to do that with highlighted values. The condition only applies per row so you can't compare one record to another to see if one was updated more recently.

[Community Alums]

Thank you Brad for the clarification. It helped alot.