Hi @VISWANATH KAMAL ,
I trust you are doing great.
Here's an example solution:
- Open the incident table in ServiceNow Native UI.
- Navigate to the client script section and locate the related client script.
- Edit the script and ensure the UI type is set to "All" so that it functions correctly across different user interfaces.
- Add the following code snippet to retrieve the caller's location and populate it automatically:
function onLoad() {
var callerId = g_form.getValue('caller_id');
if (callerId) {
var callerGr = new GlideRecord('sys_user');
if (callerGr.get(callerId)) {
var location = callerGr.getValue('location');
g_form.setValue('location', location);
}
}
}
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Thank you!
Regards,
Amit Gujrathi
