I want to hide attachments icon on workspace , when the ticket status is closed ?

[kiran kumar m1]

I want to hide attachments icon on workspace , when the ticket status is closed ? how can I achieve this in UI builder ? need help in this scripting of UI builder

[Sandeep Rajput]

@kiran kumar m1 Instead of trying to find something in UI Builder, you should focus on creating a read/ write ACL on sys_attachment table which will prevent user from adding new attachments when the state of the ticket is closed.

Hope this helps.

[kiran kumar m1]

Hi @Sandeep Rajput I have created a custom workspace in that  and using a custom table  for that , if the state is closed for the ticket the agent is still able to add the attachments , will ACls will work in this scenario ?

[Robbie]

Hi @kiran kumar m1,

ACL's are honored at the data layer, so yes - absolutely. (As evidenced by the Out Of Box implementation and Incident level).

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Thanks, Robbie

[Sandeep Rajput]

@kiran kumar m1 Yes, the ACLs should work in this case.