I have four out of the box landing pages for SOW - why?

[gjz]

I'm trying to configure Service Operations Workspace for the first time, but I have four OOB landing pages instead of two.  Can someone tell me the difference and why the documentation doesn't mention the additional landing pages?

Service desk landing page PAR SNC - order is 50.  It has a November 2024 modified date.

Service desk landing page SNC - order is 100.  It has a June 2024 modified date.

Tier2/3 specialist landing page PAR SNC - order is 150. It has a November 2024 modified date.

Tier2/3 specialist landing page SNC - order is 200.  It has a June 2024 modified date.

We are on Xanadu.  I've checked my PDI, which is Yokohama, but it only has the two non-PAR landing pages.  I only see one difference between the two, the PAR version doesn't use a carousel component and the non-PAR does.  Personally, I like the carousel component better.

When I look at the documentation, the screen shots all look like the PAR version.

[Dibyaratnam]

Usually if a page collection has multiple page variants, those are differentiated on the basis of Audiences and conditions. so you can check those on the respective pages in the workspace.

[Sanjay Bagri1]

Hello @gjz,

Please find the difference between these 4 differences.

In ServiceNow's Service Operations Workspace (SOW), the Service Desk landing page is primarily designed for end users, while the Tier2/3 specialist landing page is tailored for IT support specialists. The Service Desk landing page focuses on self-service options and user-facing information, while the Tier2/3 landing page provides tools and information for resolving incidents.
Elaboration:
Service Desk Landing Page (SNC):
This landing page is designed for end users to access self-service options like requesting support, viewing knowledge articles, and submitting incidents. It typically includes a user-friendly interface with options for common tasks.

Tier2/3 Specialist Landing Page (SNC):
This landing page is designed for Tier 2 and 3 support specialists. It focuses on providing tools and information for resolving incidents, including access to various ServiceNow modules, knowledge articles, and escalation pathways.

Service Desk Landing Page (PAR):
This landing page is the "People Application" version of the service desk landing page, likely with a different layout and components, but still serving the same purpose of user-facing self-service.
Tier2/3 Specialist Landing Page (PAR):
This landing page is the "People Application" version of the Tier 2/3 specialist landing page, likely with a different layout and components, but still serving the purpose of providing specialist support tools.
Order Priority:
The landing pages are assigned an order to determine the default page when a user logs into SOW. The lowest order number defaults to the landing page.
User Criteria:
it's mentioned that audiences (and therefore landing pages) can be defined by roles. You can also enable user criteria inclusion to further refine the display of the landing page based on user attributes.
Customization:
it's mentioned that you can change the order of the page in UI builder to make the Tier 2 landing page the default page.
Differences:
The key differences are in the components and features used on the landing pages. For example, the PAR version of the Service Desk landing page may not use a carousel component, unlike the non-PAR version, 

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 

Best Regards
Sanjay Bagri

[gjz · Accepted solution]

I believe I stumbled on the answer yesterday in the documentation.  The "SNC" landing pages are using a dashboard and are configurable without having to create a variant of the page for modifications.  If I understand correctly, this appears to be the direction ServiceNow is going to allow more functionality in SOW.  The other landing pages without "SNC" are older and you have to create a variant before you can make modifications.

I'm not 100% sure this is the correct explanation, but based on observation and my PDI, it appears to be correct.

[gjz]

Oops, I stated that wrong and I can't edit the reply anymore.

Service desk landing page PAR SNC and Tier2/3 specialist landing page PAR SNC are using a dashboard.