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I’m not able to submit a catalog item request in Workspace

SN Emy
Tera Guru

yesterday

I’m not able to submit a catalog item request in Workspace. When I click the Submit button on the catalog item request page, nothing happens and the page stays the same. Does anyone know what might be missing or causing this? I’m using the OOB Catalog Item component.

 

 

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3 REPLIES 3

Tanushree Maiti
Giga Sage

yesterday

Hi @SN Emy 

For you catalog , either in Onsubmit , some validation has been set OR some user criteria ( available for/not available for)  where it could be the case it is validating your role.

 

Please check that. Also check , if it is throwing any error in Browser console.

 

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
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Ankur Bawiskar
Tera Patron

yesterday

@SN Emy 

is it not getting submitted all the time for all users or only for some users?

how is the agent opening that? share some screenshots.

Do you have some custom button to open that?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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GlideFather
Tera Patron

an hour ago

Hi @SN Emy,

 

could you possibly share a screenshot? Catalog items are usually submitted from Portal and not Workspace... please explain in more details what happened and what did you expect instead

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100 % GlideFather experience and 0 % generative AI

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