I want to modify this in Service Operations Workspace but I cannot find where to do it

[jordimsant]

I am trying to modify this kind of formatter that appears in service operations workspace but I don't get how should I do it.

I want to hide this columns, and I have found how to hide them in the technical view using formatters and macros, but seems this does not work for the workspace. Does anybody know how could I hide these columns?

[palanikumar]

Hi @jordimsant ,

The catalog summary is generated by widget "SC Order Status". The configuration to hide fields are available in Widget Instances.

For your requirement follow the below steps:

1) Go to Service Portal > Widgets

2) Search for widget with name "SC Order Status"

3) Open the Widget

4) Go to related list "Instances" from the widget record

5) You will see multiple records. Open the record related to Workspace (refer Package field to identify workspace)

6) Go to Additional Options. JSON Format (could be in Data or Color, Placement,Size tab)

7) Check whether below attributes are present. If yes, then set to false other wise add them as below (Do not remove existing)

"display_price": {

"value": "false",

"displayValue": "false"

},

"display_quantity": {

"value": "false",

"displayValue": "false"

},

"display_total": {

"value": "false",

"displayValue": "false"

}

[jordimsant]

I think this is not the way, I tried to modify but an error message says that the protection policy of this element only allows reading, so I suppose this is not the way of solving my problem.

[Dibyaratnam]

Is it a customization, I didnt find it in SOW OOB.

[RaviAmbati]

I also recommend posting SOW workspace related questions in https://www.servicenow.com/community/itsm/ct-p/it-service-management as well to get broader community reach.