Is it possible to prevent user from disabling email notification?

[shun6]

Hi all,

I want to hide email notification option.

Where can I disable this option?

Preference > notifications > General

[Maik Skoddow · Accepted solution]

Hi @shun6 

OOTB there is no option as each user should be able to decide on his own. But you could implement for example a before Business rule on table cmn_notif_device which prevents setting "Active" to false for records with name "Primary email"

Maik

[Utpal Dutta]

Hi there,

If you update the email notifications to have "mandatory" checked, they won't be able to turn off the notifications. This mandatory field is not there on the notifications form but is there in the list view of notifications.

Additionally,

To stop them appearing on the Notification Preference list,

Please DISABLE those notification that doesn't want to show up in the Notification preference list.,

In this example., 

Disabling(Deactivating) the below Notifications removes "Targeted Communications" Notifications from the Notification Preference list.

1. Targeted Communication Publication
2. Targeted Communication Send Email
3. Publication Sample.

If my answer helps then please mark it correct.

Thanks,

Utpal

[Maik Skoddow]

Hi @Utpal Dutta 

sorry, but you are not correct and your answer also does not relate to the question.

Take a look at my article How ServiceNow builds recipients lists for email notifications to understand better that disabling the primary email device takes precedence over notification individual settings.

Maik

[Utpal Dutta]

Hi Maik,

Thanks for correcting me. Always learning & growing 😊

Utpal