Missing Menu Options.... All, Favorites, History

Kristin Acree · ‎11-06-2024

Since we upgraded to Xanadu, sometimes, some users are missing the All, Favorites and History from the top of the banner. I have people normally log out, clear cache/cookies and log back in. This seems to work, but i have noticed, personally, that it comes back as a problem sometimes. Thoughts?

Mike Allen · ‎11-08-2024

From ServiceNow support:
Disable menu changes introduced in Xanadu:
1. Set both glide.ui.menu_query_optimizations_enabled and glide.ui.use_menu_ids_cache system property to false
2.Set or create glide.cache.disabled.application_cache and glide.cache.disabled.module_cache system property to true
3. Clear instance cache (cache.do)

Currently, this issue is targeted to be fixed in Xanadu Patch 3, which is released on 2024-11-07 . I would recommend reverting these changes once the patch is released, after upgrading one of your subprod instances to this version.

View solution in original post

SarubalaC · ‎12-18-2024

1.go to developer.servicenow.com

2.Login into your account

3.click your profile and select "change user role"

4.choose Admin and press the button

That is it.