Other tools in HTML editor is missing

Rain Vaine · ‎11-21-2022

Hello,

Have any of you encountered a behavior wherein after an upgrade to tokyo the tools in HTML editor is missing?

After Tokyo Upgrade

Before Tokyo Upgarde (San Diego Version)

In highlights are the missing components.

Regards,

Vaine

Swapna Abburi · ‎11-24-2022

Hi, Please refer to below KB article.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1198066

if you modify the system property "glide.ui.html.editor.v5.toolbar", the new toolbar is applicable tp all HTML fields. If you want to modify only for specific fields, then you can override the default HTML toolbar by using dictionary attributes. Hope this information helps.

View solution in original post

Sagar Pagar · ‎11-21-2022

HI @Rain Vaine,

Could you please tell me what form your HTML editor is in?

For me, on Kb article from showing correct toolbars.

Thanks,

Sagar Pagar

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Rain Vaine · ‎11-21-2022

Hello,

Yes it was also on KB article

Rain Vaine · ‎11-22-2022

Hello,

In addition to this case, It seems like that our UI properties page became part of other scoped application instead of being global after tokyo upgrade. Is this the one that is causing these weird behavior in TinyMCE editor.

Regards,

Vaine

Swapna Abburi · ‎11-22-2022

A new HTML toolbar v5 is added in Tokyo version. You need to add the additional button to the below system property.

glide.ui.html.editor.v5.toolbar.valid_buttons

Thanks,

Swapna