Other tools in HTML editor is missing

[Rain Vaine]

Hello,

Have any of you encountered a behavior wherein after an upgrade to tokyo the tools in HTML editor is missing?

After Tokyo Upgrade

Before Tokyo Upgarde (San Diego Version)

In highlights are the missing components.

Regards,

Vaine

[Rain Vaine]

Hello,

When I checked for these property there is already a set value for this but the cut icon is still not appearing

So I think this still does not resolve this.

Regards,

Vaine

[Rain Vaine]

Hello,

This works now by putting values in the attributes for the article body field of knowledge article. 

But why is it working at the past versions even though this attribute is blank.Is this due to these properties glide.ui.html.editor.v5.toolbar.valid_buttons. Can you provide more information on this property?

Regards,
Vaine

[Rain Vaine]

Does anyone here have any idea on how glide.ui.html.editor.v5.toolbar.valid_buttons work? Why do we need to specify the tools in the attributes field while in san diego the tools are showing fine even though the attributes field is blank

[Swapna Abburi · Accepted solution]

Hi, Please refer to below KB article.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1198066

if you modify the system property "glide.ui.html.editor.v5.toolbar", the new toolbar is applicable tp all HTML fields. If you want to modify only for specific fields, then you can override the default HTML toolbar by using dictionary attributes. Hope this information helps.