Overview - SoW - Service Operation workspace

[PaulSylo]

Hello All,

Is there anyone who has completed or added any custom widget ( donut) on your Overview page of the Service Operation workspace here? would like to know how this " your work"/ "your teamwork" is wired from the donut. Also, if you could provide how you have done on your side ( either coding or any other approach) kindly advise! I see a lot of posts on the same and very nice articles/examples are there but it is mandated to have a large code involved. is there any way we can do with/by  a citizen developer 🙂

Regards,

Paul

[Dibyaratnam]

There's a client script include(sys_ux_client_script_include) "SOWLandingPageTier2UtilsSNC" that contains the donut mapping in SOW overview. You can go through this once, it would certainly help.

[mike_m35]

I'm finding as of at least Washington DC that these client scripts are read only. No updated documentation available that I can find showing how to update these. 

[Dibyaratnam]

In that case, you can create a duplicate version of it and map the custom one with the UX client script that's present in the UI Builder

[mike_m35]

I've gone through and the best way to update this is found here: 

https://incident.do/2023/02/21/adding-a-visualization-to-the-overview-section-of-the-servicenow-serv...

There's two parts to this, and the second is mapping to the visualization via client scripts. I'd recommend going through this article and the defects article submitted after.