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Platform Analytics Advanced Dashboards - No URL and/or Screen Error

brunorusso
Tera Contributor

‎09-24-2025 07:05 AM

Hi!

 

After upgrading the Platform Analytics to version 6.0.15 (latest one) I'm facing an issue while trying to edit all Advanced Dashboards (in UI Builder), the page in UI Builder is showing only the error "No URL and/or Screen Error".

 

I've already repaired the plugin and all other dependencies and still facing the same issue.

 

Does anyone knows how to proceed to fix this?

 

Thanks!

 

brunorusso_0-1758722719692.png

 

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1 REPLY 1

Bhuvan
Giga Patron

‎09-24-2025 07:35 AM

@brunorusso 

 

Try clear UI builder cache and reload the stage to see if it works. Check for any updates to Platform Analytics, Data Visualization and UI Builder plugins and update to the latest version. Clear browser cache for the instance using /cache.do, logout and login and try again. You can also try from Incognito or InPrivate window of your browser.

 

If is does not work, try below knowledge article

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1588230

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2081518

 

If this helped to answer your query, please mark it helpful & accept the solution. 

 

Thanks,

Bhuvan

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