Playbook - Go Back to Previous Stage/Activity

[TFischer]

Is it possible to add conditional logic in a playbook activity to return a previous stage or activity?

More specifically, If an approval is denied, then return to previous stage/activity.

[Mark Manders]

If you are on Washington or later, you can (and with Yokohama GA on the way, you probably aren't on Vancouver anymore): https://www.servicenow.com/docs/bundle/washingtondc-build-workflows/page/administer/process-automati...

[TFischer]

Thanks for the reply @Mark Manders. This restart functionality allows the agent to trigger a restart via form interaction, right?

I am instead looking for a way to handle the redirection to a previous stage via playbook logic, rather than user interaction. Meaning, the denial of an approval causes the playbook to revert to a previous stage.

[Christophe_E]

Hello,

I have exactly the same need. Did you find a solution ?

Regards,

[TFischer]

I did not. There may be a path forward here with a custom activity, but I didn't have the time to look into this potential solution. Instead, to meet requirements, I pivoted the implementation to use Flow Designer, which has "go back to" flow logic.