"Favorites" menu in Next Experience is empty, sometimes.

Philippe Casidy
Tera Guru

Hi everyone,

 

Me and some of my colleagues are, sometimes, losing our "Favorites" menu. It is empty.
I have to go to another web browser to get them back.

PhilippeCasidy_0-1697602848359.png

 

As it is a sporadic issue, I haven't been able to do more testing (like trying to just empty the cache of the web browser...), but I wanted to know if you already experienced this and have a root cause/solution/workaround?

 

Thank you.

Philippe

1 ACCEPTED SOLUTION

Philippe Casidy
Tera Guru

@Siva Jyothi M @Brad Tilton 
Thanks for your feedback!

I did create a ticket and they proposed to set this property to false:

 

glide.ui.next_experience.menu_lazy_loading_enabled
The type of the system property can be 'true | false' and it is fine for the 'Ignore cache' to be checked.

PhilippeCasidy_0-1699524356635.png

 

 

Edit: After two weeks having set the property to false, the issue has not been seen on the instances it has been deployed while it was still observed where not deployed.

 

Hopefully it will help other people. Please accept this as the answer or mark helpful. Thank you.

 

Philippe

 

Edit: my bad, property has to be set to false.

Edit: thanks Thomas for the Type of the properties.

View solution in original post

21 REPLIES 21

Hi Michael,

 

I haven't seen the issue anymore so far, but it was a sporadic issue for me so hard to tell if it's really fix or I just got lucky.

Shouldn't it be a true/false type of property instead of string?

Best regards
Thomas

Absolutely! Thanks Thomas!
I am updating the screenshot.

There is now an official article too. Issue was introduced in Utah Patch 6 with a new "feature".


https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1548092

in my instance there is no such properties then hot to troubleshoot this