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10-17-2023 09:23 PM
Hi everyone,
Me and some of my colleagues are, sometimes, losing our "Favorites" menu. It is empty.
I have to go to another web browser to get them back.
As it is a sporadic issue, I haven't been able to do more testing (like trying to just empty the cache of the web browser...), but I wanted to know if you already experienced this and have a root cause/solution/workaround?
Thank you.
Philippe
Solved! Go to Solution.
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10-18-2023 09:12 AM - edited 11-09-2023 02:06 AM
@Siva Jyothi M @Brad Tilton
Thanks for your feedback!
I did create a ticket and they proposed to set this property to false:
glide.ui.next_experience.menu_lazy_loading_enabled
The type of the system property can be 'true | false' and it is fine for the 'Ignore cache' to be checked.
Edit: After two weeks having set the property to false, the issue has not been seen on the instances it has been deployed while it was still observed where not deployed.
Hopefully it will help other people. Please accept this as the answer or mark helpful. Thank you.
Philippe
Edit: my bad, property has to be set to false.
Edit: thanks Thomas for the Type of the properties.

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10-25-2023 06:20 PM
Hi Michael,
I haven't seen the issue anymore so far, but it was a sporadic issue for me so hard to tell if it's really fix or I just got lucky.

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11-09-2023 01:50 AM
Shouldn't it be a true/false type of property instead of string?
Best regards
Thomas

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11-09-2023 02:04 AM
Absolutely! Thanks Thomas!
I am updating the screenshot.
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01-10-2024 11:13 AM
There is now an official article too. Issue was introduced in Utah Patch 6 with a new "feature".
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1548092
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02-15-2024 10:52 PM
in my instance there is no such properties then hot to troubleshoot this