When I search for an Incident/HR Case/Finance requests default routing is classic Ui on search Global unless and until we select workspace from the Search dropdown. How to route the Tickets to respective workspaces by default instead of selecting the...
We are trying to start using Knowledge Center across several departments on my company, as we see great value on using articles for incident deflection and end-user trainning. I saw Knowledge Center was introduced in the Zurich upgrade and was happy ...
I am building a new workspace using ServiceNow UI Builder and need to integrate it with an external API.What is the recommended way to call external REST APIs (GET and POST) from a UI Builder workspace? My application needs to send requests to an ext...
Hi Everyone,I am facing an issue with the Request Access button on the Documents tab in Legal Counsel Center (Configurable Workspace) on the Legal Request table.Behavior:When a Legal Request record has 0 attached documents, the Request Access button ...
How do I create a new variant for the polaris theme. I would like to create several new variants similar to Dark mode so that users can select additional theme preferences?
Hello,I'm using the OOB Record Page Tab Sidebar in Workspace. The sidebar works correctly on page load:Attachments opens correctlyTab selection works (highlight changes when hovered and selected) However if I click attachment icon or any other sideba...
Hi All, I an looking for some information/documentation to understand the difference between End Chat vs Complete button on Interaction record on SOW. As per my understanding, both actions are closing the interaction record with status as 'Close Comp...
Hi guys,please is there any option how to change this?I tried to find it somewhere but didnt succeed yet, I would like to create new sections and rename existing ones and so on...thank you for any advice!
From where we can configure the UI actions on the case form on the CSM/FSM workspace. Also attached the image for your reference.
Hi team,I'm facing an issue in the workspace where the side navigation has suddenly become invisible. I've checked the experience settings and all the configurations seem to be correct from my side.Does anyone have any idea what might be causing this...
Dear all, We are running Zurinch Instance in our servicenow dev instance and we need to change the header background color.The document on step by step process for doing this is not clear at all and does not work Does some of you succeed and point m...
Hi,I want to create client scripts to impose some restrictions on this form. Any idea where exactly to check this?In my setup,I have 2 schedules for same group with overlapping shifts, and no secondary coverage. I want to enforce the restriction fo...
i dont want to change but remove the banner image in my next experience ui and i tried everything (deleted the image from sys properties> my company, cache.do, changed to ui 16 and tried) but nothing worked.
Employee Center (Next Experience) portalContent Publishing (sn_cd) app, News content typeInstance: [your release/patch level here, e.g. Zurich Patch X]When searching for a News article title (e.g. "A Message From Kevin," which is present and visible...
Hi Community, I was working on moving flows across instances through XML, and faced an issue where one of the flow with subflow did not get transferred over correctly, and an error message "Your flow cannot be found. Flow sys_id: xxx" pop up message ...
