Hi All, I an looking for some information/documentation to understand the difference between End Chat vs Complete button on Interaction record on SOW. As per my understanding, both actions are closing the interaction record with status as 'Close Comp...
I am having issues showing the Implement button on SOW.I can see the Workspace Form Menu, but none of the Workspace Form Buttons are showing
We are trying to start using Knowledge Center across several departments on my company, as we see great value on using articles for incident deflection and end-user trainning. I saw Knowledge Center was introduced in the Zurich upgrade and was happy ...
I created a custom controller via UI Builder (Controllers page) and now I can't figure out how to delete it. I even unsuccessfully tried deleting the record in Core UI (sys_ux_controller). What am I missing?
Hi all, I am encountering an issue with the list component on a page. I have attempted to look through various resources but I am unable to figure out how to get around this problem. Ask:Anytime the list query is updated, set the "Group by" property ...
Hi all,on the Work Order Task (wm_task) form, I added the Account from the related Work Order using standard dot-walking:work_order.accountI did not create a new Account field on wm_task.In the classic/native form, the dot-walked Account behaves like...
Hi all,I have created a new case type and enabled case type selection option CSM workspace so that users can select what type of case they are creating. I have created a new agent role where user will be having only this role not with any oob csm age...
My instance just got upgraded to Australia recently but some visualizations inside the dashboard keeps showing this message "You do not have the required permissions to view this content. Access is restricted by the report_view ACL. Please check your...
Hi Everyone,I am trying to hide/show add button based on workspace based on the following logic- State == 3 → hide button for everyone- Other states→ show button only for Admins and Privacy Analysts, hide for others (GRC Audit users)What I've set up ...
On Service Operations Workspace, the headers freeze at the top when you scroll the list. In Project Workspace the headers scroll with the page. What is controlling whether or not the headers are frozen at the top? I do see that SOW seems to use a com...
While impersonation Non- admin user i am not able to set filter on record list.
Hi!I am trying to create a Catalog Item Page in a Scooped application with a Catalog Item Componen, but it won't work properly.The Record Producer is in the Scooped app and it is creating a new record in one of the tables in the scoopd app.The record...
I'm working on a Workspace form and configured a Client Script to add a placeholder text to a multi-line String field (description).The script works as expected (the text disappears when typing and reappears when cleared also it's not saved), but th...
I've upgraded instance to australia. I had few platform analtics dashboards. Where I want to utilize this feature Building hierarchical queries in dashboards for Knowledge Tab. I've created Filter by navigating Library > Filters > New as refered thi...
Hi everyone,I have a requirement where I need to store the value of a ServiceNow Currency field in the currency selected by the user, without converting it to the instance reference currency (USD).For example:User selects GBPUser enters 100 GBPI want...
