Hi ServiceNow community, I am reaching out to see if anyone has had experiences in building ATFs for Service Operations workspace at all. In the process of building and seeing issues in locating simple UI actions, i.e More options on the incident rec...
Hi everyone,I'm trying to customize the Knowledge Article preview popup/modal in Service Operations Workspace (SOW).This is the modal that opens when an agent selects a Knowledge Article from the contextual search/OneSearch panel while working on an ...
Hi everyone,I’m trying to add a custom “Portals” option to the Unified Navigation header, alongside options such as Favourites, History, Workspaces, and Admin.I created a record in Unified Navigation Menus (sys_polaris_menu_config) with the following...
Hi all,I'm trying to set fixed colors per Risk Rating value on a stacked/column visualization in Platform Analytics Reporting (PAR) — specifically:1 - Critical → Red2 - High → Orange3 - Medium → YellowI've applied a color palette to the widget, and t...
After upgrading to the Zurich release, grouped lists behave differently compared to pre-Zurich releases. When a list is ungrouped, it correctly respects the list 'Show' option (for example 10, 20, 50, etc.) and displays the expected number of records...
Hello All,I would like to know if there is currently any capability to export Smart Assessment responses to Excel or PDF format.Our end users have expressed a need to download and retain assessment responses for reporting, review, and audit purposes....
Hello, I'm currently working on a UI Builder experience. I wasn't the original creator of the experience, but it was created as a "Portal App Shell". Ever since I've been working on it, I have had 55 pixels of whitespace at the top, which is identifi...
I have created a page that contains multiple tabs.First tab contains few buttons like incident, change etc. Second tab contains a list menu with records beside it.(similar to list page).When a user clicks on the button on first tab, the page should b...
can not get past this even after I open the instance and did what the task asked to do?
Hello Community members, I want to personalize the content on the knowledge center landing page that by default it should be how it showing as OOB, and i want an additional option to select that 'my content'. And it should show only relevant content...
Hi all,I am wondering if it is possible to change the view you see inside the quick edit view from lists in the workspace. (see images). I noticed it uses the Workspace view by default, but I would like to change this to our custom view we created f...
Hi Community, I need to remove some of the fields on the preview pane on the list view in SOW. I tried changing the fields in 'workspace' view and i also tried implementing the solution provided in this thread -- Service Operations Workspace – How to...
I recently made a post showing off the ability to run events from a custom Playbook Activity to the Employee Center. In this post I will be showing off a more generic way of communicating with an embedded UI Builder page within Employee Center. Porta...
Hello Experts, need your help to expand a single node of the selected item of node content tree, the problem is if i click on one expand option, expand every node at the same depth also gets expanded. Added image for reference. If i expand one user h...
I am having issues showing the Implement button on SOW.I can see the Workspace Form Menu, but none of the Workspace Form Buttons are showing
