Hello, I have created a record watcher in my custom workspace. But unfortunatelly it is not working. Here is the message that I recieve."403:Denied authorization to subscribe to /rw/** by processor: RecordWatcherAMBProcessor:subscribe_denied" I am tr...
Our Organization is moving to the Next Experience UI. A user noticed a change in the display of widgets (group by report). The total count is missing from the top.An inconvenience that will require us to update dashboards and add another widget to di...
Good day, Please can you help to see where I am gong wrong. Running on a Xanadu build.1. Installed Theme Builder2. Create theme using the Theme Builder "Create Theme" button3. Make my edits following the prompts.4. When I get the the next stage of tr...
try for Service Operations workspace in PDI
I have a List selector (Manual mode, Two panels) whose Selected Items writes correctly to a complex-array client state parameter ({id, label} objects) via the native SELECTED_ITEM_SET event → "Set client state parameter" response. The write is confir...
I would like to control the "Publish" UI action on the knowledge table, but there are two similar UI actions available.What is the difference between the first and second screenshots? Also, on which pages are these UI actions applied?
Hi Community. So recently my client upgraded the instance to Australia. After that, the generic case are not showing sections like details, service level management, remote tasks, tasks, interactions, etc. Instead, I see a small button at the far rig...
Hello,I am using Portal App Shell in UI Builder on a Zurich instance.The Portal App Shell header area is currently displayed as a blank area above the page content. I do not intend to remove the header. I would like to use it as a branding header by ...
I have a custom page on the UI builder which is a duplicate of default CSM record page. I want to show an alert when my response message field has a value. This value will change twice in the backend. I have created an alert but that is not going awa...
Hi Team, I'm working with Platform Analytics Workspace in ServiceNow.When I click Create New Dashboard, a modal dialog opens with the following fields: Dashboard Name (mandatory)Description (optional)I have the following requirements:Rename the Descr...
We are trying to start using Knowledge Center across several departments on my company, as we see great value on using articles for incident deflection and end-user trainning. I saw Knowledge Center was introduced in the Zurich upgrade and was happy ...
Hi everyone, I have this form action in SOW and I need to do this: Modify the Customer Fact Sheet button functionality in SOW for the Incident and Catalog task so that when clicked, it goes into Related records to show the related list (of course, on...
Hello, Everyone.I created a workspace using UI Builder and placed a list component.I then configured a default filter to restrict the records by a specific Choice field.However, when list filters are enabled and the Choice field is displayed on the l...
Hi team, We can see the search option displayed differently for different users. Some users see the Global Search, while others only see Service Operations Workspace (SOW) Search. The users would like to have access only to Global Search. Currently, ...
Unable to add existing reports in In-line editor dashboards and technical editor dashboards. Where only showing data visualizations where only able to see tables, indicators. If I've platform analytics dashboard not able to switch to next UI then is ...