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‎03-09-2023 01:30 AM
I would like to seek guidance or any idea on how to avoid attaching images from email signatures that comes from inbound email actions. I found one article from ServiceNow that says we have to update 2 system property records but I'm having some confusion about what should I put on the system property named "glide.email.inbound.image_sys_attachment.filter.minimum_bytes". Based on the article, when the value is set to 0, it disables the filter. So how can I enable it? Should I put a higher number?
Thank you.
ServiceNow KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0691482
Email image filtering properties: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/notification/concept...
Solved! Go to Solution.

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‎03-09-2023 01:50 AM
Hello @Community Alums
Please check this thread:
Property glide.email.inbound.image_sys_attachment.... - Page 2 - ServiceNow Community
So for example:
- glide.email.inbound.image_sys_attachment.filter.minimum_bytes to 2048 (2MB)
- glide.email.inbound.image_sys_attachment.filter.action to AttachNone
This means that any image attachment below this range in the emails will not be attached.

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‎03-09-2023 01:50 AM
Hello @Community Alums
Please check this thread:
Property glide.email.inbound.image_sys_attachment.... - Page 2 - ServiceNow Community
So for example:
- glide.email.inbound.image_sys_attachment.filter.minimum_bytes to 2048 (2MB)
- glide.email.inbound.image_sys_attachment.filter.action to AttachNone
This means that any image attachment below this range in the emails will not be attached.
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‎03-09-2023 02:03 AM
Thank you so much for this @SatyakiBose
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‎03-09-2023 02:48 AM
Hi @SatyakiBose
Can you suggest what to use as the default value if I wanted to totally restrict images from signature? I tried using 1 but images are still being attached.

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‎03-09-2023 02:51 AM
@Community Alums
You need to do some digging and see what the most common size for email signature images.
It will be a time taking activity.
Setting 1 simply means 1KB, which is obviously not enough.
The images in email signatures are more than 1KB for sure.