Property glide.email.inbound.image_sys_attachment.filter.minimum_bytes seems not to work...

[rburgering]

We created and set glide.email.inbound.image_sys_attachment.filter.minimum_bytes to 20000 and still small icons and such from mail signatures show up as attachment in tickets.

Does anyone have experience with this property?

See: https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/notification/concept/...

Many thanks in advance!

Update:

Adding the 'other' property does not seem to help.

Is there anyone who has this working in a system? What release?

Would like to understand how this works.....

Thanks!

[rburgering]

Hi Laurent,

Yes, for me it did work after all - the reason was that it did not work in the SN version. Should work fine now (on Kingston).

This is all about the fact that there is no target record I think. ServiceNow is only checking what it should do when there is a target record. A Business Rule could be a better option I think, checking if there is a target etc...

Regards, Rik.

[asifnoor]

The combination of these 2 properties glide.email.inbound.image_sys_attachment.filter.minimum_bytes , glide.email.inbound.image_sys_attachment.filter.action working fine in jakarta instance. It filters out the images from the activity log and also from the attachments of the HR case.

However, it also filters out all images which is below that size limit. It will not just filter your signature images, but also all your attachments as well.

Any idea how to filter out only signature logos but not your actual images?

[rburgering]

If you know the exact size you could filter them based on that, but other than that it is difficult to separate them from the attachments that you want to keep.

You could do that via a business rule stripping the attachments before further processing of them takes place.

[asifnoor]

Hi, I wrote a business rule and deleted the images which are signature logos.

However, in the activity log, I am seeing broken links in the email, when clicked on "show email received".

When I check Received under system mailboxes, I could see that the HTML body contains these img tags with reference to the sys_attachment table. Since the attachment does not exist, they are shown as broken links. 

Is there a way, I know from where this email template gets generated so that instead of pointing to attachment, I can link those to the static URLs.

[Community Alums]

I have the same requirement. That is to totally restrict images from signature of the email. I tried using 1 aand -1 but images are still being attached. Can you help me with this?