Search and List view configuration

S2ESolutions
Kilo Contributor

‎03-19-2024 08:34 PM

Trying to design a search for a case management platform.

Requirement is - user can search of one of the 9 unique identifier fields. If result if found then the result list view should display the identifier field used in search - in one of the identifier column in result list view.

 

Is this an out of box solution in Service Now or is it a complex solution and will need significant customisation to acheive it.

 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-20-2024 05:43 AM

Hi @S2ESolutions 

 

You can use OOTB link type for search:

 

AGLearnNGrow_0-1710938595771.png

 

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Dr. Atul G. - Learn N Grow Together
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