I want to create a custom widget inside overview section to show newly created change requests on Service operations workspace landing page(xanadu version). I followed this blog to create a custom widget. Performed the same steps mentioned in the blo...
Requirement is, In Workspace , there is "Copy Change" UI action button created to copy the change. Functionality is working as expected but the concern is...while copying, change should open in the same tab, not in sub tab. Note: Its opening for nat...
Hi Team, when creating New Account, receiving an error "java.sql.BatchUpdateException: (conn=1570641) Duplicate entry '!!!;' for key 'account_path' ". when checking in the list view of Accounts table, with this same account_path already one record ...
We have Legal Service Delivery implemented. We have a separate legal counsel global search for them to use that searches legal requests and knowledge articles. They're looking to add email but as we know, sys_email table is a log and should not be us...
Our ServiceNow instance uses OKTA for SSO. After I log in, I should get redirected to the platform UI but it is directing me to a blank page and the URL is https://<myinstance>.service-now.com/false. I compared the behavior in our TEST instance and w...
Hello, I would like to default the Additional Comment (Customer Visible) as default instead of work notes in workspace and Now Agent application Also I need to know from where this share comment toggle is populated in Now agent application
Hi all, After enabling the Internationalization plugin and the first language pack, I want to hide the language selector option for users in Next Experience, so that we can prepare and make it available in a controlled manner later on. How can I hi...
I would like for the ui builder icon names to be available as a selection on a custom table. I thought icon's would do it for me but that field type is not complete with all of them I can find on UI builder. How can I reference all the icon's found ...
Hello All, i want to disable default cards in Change management default homepage (refer attached screenshot). i am able to hide/disable normal and emergency cards/ but other cards i am not able to hide.(showing preapproved.). please tell / suggest a...
In classic UI Incident form I have button that opens pop-up window with text fields and possibility to select attachments from the incident and send whole thing to external systems using UI Script, UI Pages and Subflow that finally sends it to extern...
When setting up custom component running, snc configure profile set i run into a problem, basic login method gives me (This version is Washington DC) > Host [https://*******.service-now.com]: > Login method [Basic]: Basic > Username [****@*****.**]: ...
We are running CSM on Xanadu. We created a case type with its own x_case table, x_agent role and x_scoped_app. As part of this we created a customized CSM/FSM Configurable Workspace experience for the x_agent by creating landing page and list variant...
I'm working on the HR Agent Workspace. One of the action buttons on the Case SRP page, called Move Attachments, opens the modal in medium format size. Because I created a variant of the Move Attachments page that contains more data, I would like to o...
On the Project Status Report in the Project Workspace, the only button is "Save", the PMO wants us also to show Insert, Insert & Save & Delete. These buttons currently show in the old project workspace after an initial save: Old Project Workspace Ne...
