Resolved! How to edit Service operation workspace (SOW) home page
Hi,How to edit Service workspace operation (SOW) HomepageI want to edit existing report of SOW homepage Incidents SLA's greater than 80 % or equal to Thanks
Forum Posts
Resolved! Change approvals are not triggering in SOW, but approvals triggering in default view
Hello,1. I customized normal change work flow on change policies and approvals in default view and it is working as expected in default view, customizations 1. If conditions 2. peer review process based on assignment groups3. Percentage of approval...
Resolved! Change workflow in Service operations workflow is triggering incorrect approvals
Hi - Change workflow in Service operations workflow is triggering approvals to group members along with group manager, the approval has to be triggered only to group manager. The design is working fine in UI 16 but not working in workspace, do we nee...
Resolved! How can I configure the "Announcement" tab in the Service Operations Workspace?
Hello, How can I configure the "Announcement" tab in the Service Operations Workspace? The client's requirement is that when a P1 or P2 incident is raised, the color of the announcement should change to red in the Announcement tab. Attached screensho...
Open a new record as a sub-tab in Workspace when clicking a UI Action
Method used : openRecord(String table, String sysId, Object params) openRecord() - It is a client-side GlideAgentWorkspace API used to open a new record in a sub-tab within Workspace. Implementation : Use the following code within a Work...
Customizing agile_board - adding a filter
One of our groups is using Enhancements as a way of categorizing their stories that they are working using the Agile Board (agile_board) interface, on the Backlog tab.They would like to be able to filter by this value, similar to how the the stories ...
Ordering Templates in the Configurable Workspace (CSM or SOW)
Hi In SOW or CSM/FSM Workspace we can configure and use Templates. They are ordered ba alphabetic order.Is it possible to change this and made some kind of Favorite templates which will be shown at the top of the list? Best regards, Nenad
How to set watchlist user based on account in case table
Hi Team, I want to set watchlist user on case table, based Account then contact Relationships. In contact Relationships I have 3 contacts I need to all the three in watchlist field once they select that Account.
Resolved! How to display the correct landing page in a workspace?
We are just dipping our toes into workspaces and I am struggling with a concept that seems simple, but I can't figure out how to implement it. I understand that different landing pages can be created for different groups using audiences, but I really...
Resolved! Before I start... (Asking a few questions about UI Builder)
Hello Community,Usually, I try to play around and find out myself, but in this case, I'm in a hurry.I have a few questions about the UI Builder and OOB workspaces, especially the GRC-Compliance Workspace.The general goal is: The client wants to have ...
ServiceNow UI Builder Stepper Component
I am planning to use stepper component in UIB to fill the form data. My form has 4 sections and would like to map each section to one step in stepper and use next button to navigate the steps and finally use Submit button to save the record. Does any...
During page re-entry clear the Alert message
Hi,I have ServiceNow Next Experience UI Application, with home page and student form page. Both pages linked with button click. From Home page I come to student page, while submitting the form if mandatory filed is missing, it generates the alert. Wi...
How to configure Save button's Event handler in Checklist component in UI Builder
Hello everyone, I'm working on incorporating a Checklist component into several customer workspaces, as there's a growing demand for this feature. Specifically, our customers are looking for functionality that allows end-users to create and edit thei...
Compare Unique Records to Tickets
Hey everyone, I'm looking for some brainstorming help. I'll explain the situation. We have an automated process that imports a CSV file with new hire data and stores it on an import set table. Duplicate new hires records may be loaded onto the table ...
List Actions are not loading in NOW UI
I am developing Now UI pages in Washington version and when using List Component - it is not loading "New" Button by default. I followed https://www.servicenow.com/community/next-experience-articles/add-a-button-to-the-list-component-using-declarativ...