Send Frame Side Notification When Incident Follow up Date is met

[Dillin Bradley]

Hello,

We have recently added the follow up field to a few of our task tables, mainly INC, but i am looking to send a Provider - Next experience notification when an INCs follow up date and time field is met. 

I am unsure how to achieve this. I know ho to get on insert or update but not sure how to set a script or event to fire off and push the notification to the top right header notifications icon.

Any Help with be greatly appreciated.

[sowmya_d]

These notifications are defined in 'sys_notification' table. For example, there is an OOB notification named 'Demo next experience' (active=false currently) which has the condition to be fired when there is insert or update on incident record. There is a related list named Content on this form, which has notification message. You can update the condition on the notification record and update the content as needed. I have attached screenshots.

Hope this helps !

[Dillin Bradley]

@sowmya_d Thanks for the follow up! One thing, I know how to get it on Insert or update but i want the notification to kick off when the follow up date field is met. So our service desk will enter a date and time to follow up  on in the future  and wont be after inserting or updating the record. So I want the notification to run then at that date/time in the future that they entered, how can I create a an event that fires it off since most of the time the users will need the notification  some time after the update of the record?

[Dillin Bradley]

@sowmya_d Any ability to help here?

[sowmya_d]

@Dillin Bradley You should be able to write a scheduled job with script that queries the incident table and add a query saying 'due_date' is current day/ current min (depending on this you should set the run frequency of the scheduled job. You can then trigger an event within the glide record query and give that event name in the sys_notification record to trigger the notification.