Some sys_ux_list and sys_ux_list_category configuration is not visible for some users
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04-29-2025 04:47 AM
I actually made change on sys_ux_list and sys_ux_list_category level in HR agent workspace level but seems like those changes are not visible for all users i impersonate some users and they re not visible
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04-29-2025 04:54 AM
Hi @GhitaB
Please try checking with other users in the same group or with the same role. Generally, the list available to users is based on the criteria defined for them.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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04-29-2025 11:17 AM
Check the audience for these list and category.
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04-30-2025 12:42 AM
in the audience should the user match all the roles mentionned there so that he could be able to see?
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04-30-2025 12:47 AM
the users should satisfy any 1 role present in the m2m applicability record for that sys_ux_list
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader