Some sys_ux_list and sys_ux_list_category configuration is not visible for some users

GhitaB
Tera Contributor

‎04-29-2025 04:47 AM

I actually made change on sys_ux_list and sys_ux_list_category level in HR agent workspace level but seems like those changes are not visible for all users i impersonate some users and they re not visible 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-29-2025 04:54 AM

Hi @GhitaB 

Please try checking with other users in the same group or with the same role. Generally, the list available to users is based on the criteria defined for them.

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Dibyaratnam
Tera Sage

‎04-29-2025 11:17 AM

Check the audience for these list and category.

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GhitaB
Tera Contributor
In response to Dibyaratnam

‎04-30-2025 12:42 AM

in the audience should the user match all the roles mentionned there so that he could be able to see?

 

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Ankur Bawiskar
Tera Patron
Tera Patron

‎04-30-2025 12:47 AM

@GhitaB 

the users should satisfy any 1 role present in the m2m applicability record for that sys_ux_list

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Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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