Some sys_ux_list and sys_ux_list_category configuration is not visible for some users

GhitaB
Tera Contributor

I actually made change on sys_ux_list and sys_ux_list_category level in HR agent workspace level but seems like those changes are not visible for all users i impersonate some users and they re not visible 

8 REPLIES 8

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @GhitaB 

Please try checking with other users in the same group or with the same role. Generally, the list available to users is based on the criteria defined for them.

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Dibyaratnam
Tera Sage

Check the audience for these list and category.

in the audience should the user match all the roles mentionned there so that he could be able to see?

 

Ankur Bawiskar
Tera Patron
Tera Patron

@GhitaB 

the users should satisfy any 1 role present in the m2m applicability record for that sys_ux_list

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader