SOW Workspace Modify Plus Button Options in Tab Control

[cagg]

Hi All, so I would think this would be easy to find but I am having no luck. Does anyone know where I can modify the "New" options in the attached image? This is the SOW Workspace.

***EDIT*** - I found it and couldn't delete the post so here is the answer  - https://docs.servicenow.com/bundle/tokyo-it-service-management/page/product/service-operations-works...

Thanks, Jim

[cagg]

Hi oster - there is a condition section in the JSON that defines these items. I have not tried to implement as a role but you might want to start there.

Configure record creation from the new tab menu in Service Operations Workspace

[oster]

I found this post which stated how this could be configured by role 

https://www.servicenow.com/community/app-engine-forum/chrome-tab-availability-for-specific-role-user...

{
    "label": {
        "translatable": true,
        "message": "New Change Request"
    },
    "routeInfo": {
        "route": "create-change-request-page",
        "fields": {},
        "multiInstField": ""
    },
    "condition": {
        "tableDescription": {
            "table": "change_request",
            "canCreate": true
        },
        "roles": ["admin"]
    }
}

[cagg]

Thanks for the follow up, I'll keep that in the bag of tricks!

Jim

[kumarg437]

hi @cagg @Brad Tilton @Andrew Amador 

I have created a new option to create service request. It is routing to OOTB 'Service Catalog'.

I am trying to route to my Custom catalog, but it is not happening whatever I tried, it is always going to OOTB Service catalog only.

If any of you have any ideas about this. Please feel free to pitch in!