When we try to create a standard change via New in SOW workspace. there are only 3 filters available right now All, Preapproved and Pinned.I am trying to add the custom option along with those 3 options. I can't find a place to implement the logic.If...

Hi Team, I am facing a challenging situation during Virtual Agent configuration setup. I want to show the Agent transfer message & No available agent message a unique message for different portals.  If I modify the message here Agent Chat settings. l...