System Triggered Logouts in Events?
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01-10-2025 01:56 PM
Hello. I have edited the glide.ui.forgetme property to remove the Remember Me check box. I am about to have users automatically logged out by the system after 30 minutes, but I do not see that a logout has occurred in the "Events" section. Is this event registered in a different way than if a user manually logged out of ServiceNow? If so, does anyone know where that event is stored and what it looks like?
Thanks!
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01-12-2025 02:21 PM
Hi
To view logout events in ServiceNow, you can:
Navigate to System Logs --> Events (sysevent table) and filter by specific user under Parm1 field and Name field as login/logout
ServiceNow logs logout events in the sysevent table when a user session times out or is inactive for more than the defined glide.ui.session_timeout minutes
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01-13-2025 02:33 PM
Hello
I do not see any event logs for automatic logouts. I only see event logs for manual logouts by users. Is there a condition I need to filter for to see automatic logouts?