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System Triggered Logouts in Events?

Kyle Thomas1
Tera Contributor

Hello.  I have edited the glide.ui.forgetme property to remove the Remember Me check box.  I am about to have users automatically logged out by the system after 30 minutes, but I do not see that a logout has occurred in the "Events" section.  Is this event registered in a different way than if a user manually logged out of ServiceNow?  If so, does anyone know where that event is stored and what it looks like?

 

Thanks!

2 REPLIES 2

AbarnaRohini
Tera Contributor

Hi

 

To view logout events in ServiceNow, you can: 

Navigate to System Logs --> Events (sysevent table) and filter by specific user under Parm1 field and Name field as login/logout

 

ServiceNow logs logout events in the sysevent table when a user session times out or is inactive for more than the defined glide.ui.session_timeout minutes

Hello 

I do not see any event logs for automatic logouts.  I only see event logs for manual logouts by users.  Is there a condition I need to filter for to see automatic logouts?