Text Truncation In Configurable workspace in Zurich upgrade
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10-02-2025 08:32 PM
Hi everyone,
I’m running into an issue with text truncation in list views in Configurable Workspace after upgrading to Zurich, and would appreciate some guidance.
The issue only happens when the field value is free text and not a reference link to a record.
In Xanadu (screenshot 1), the list shows the full value for fields like Name without truncation.
In Zurich (screenshot 2), the same field value is truncated in the list view.
Has anyone else encountered this after upgrading? Is there a configuration or workaround to display the full field value in the list in Configurable Workspace?
Thanks in advance!
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10-02-2025 11:24 PM
@jkng ,
In Zurich Configurable Workspace, many free text fields now get truncated by default in list views, but you can often work around this by adding the dictionary attribute no_truncate=true on the field dictionary record (which suppresses the default 40 character truncation) and in some cases you may also need to increase the system UI property glide.ui.list_chars so that more characters are allowed before truncation kicks in though note that this approach may not always restore full wrapping or multi line display depending on workspace layout constraints....
If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.
Kaushal Kumar Jha - ServiceNow Technical Consultant - ServiceNow Class of Legends 2025
