UI Builder Catalog item component unable to add attachment

[Ilkka Kangas]

Hi,

We have a portal made using ui builder and this portal serves end users without roles. We have used catalog item component to allow users to create incidents from the portal. Before Vancouver update users were able to add attachment and after the update + Add files button is missing. I checked ACL:s and they where ok and if submitted a ticket and added attachment to it as an admin user the end user could see the attachment. I tried to add ITIL role to one of my tests users and still the add filed button was missing.

Before:

After: 

[Dibyaratnam]

I meant this one.

[Ilkka Kangas]

Hi,

Ok of course. I found that record and the attribute field is empty. 

I attached the record as xml

[Dibyaratnam]

Can you set it as false and check if that resolves your issue.

[Ilkka Kangas]

Hi,

I tried to set Active -> False and also the default value, but still only Admin is able to add attachments. I added attachment variable field to the catalog item and using that method users are able to add attachment, but that field limits the number of attachments to one so that is not solving the issue. 

[Dibyaratnam]

Okay I'll check if I get some time.