UI Builder Catalog item component unable to add attachment

Ilkka Kangas
Tera Contributor

Hi,

 

We have a portal made using ui builder and this portal serves end users without roles. We have used catalog item component to allow users to create incidents from the portal. Before Vancouver update users were able to add attachment and after the update + Add files button is missing. I checked ACL:s and they where ok and if submitted a ticket and added attachment to it as an admin user the end user could see the attachment. I tried to add ITIL role to one of my tests users and still the add filed button was missing.

 

Before:

IlkkaKangas_0-1699612192149.png

After: 

IlkkaKangas_1-1699612215418.png

 

10 REPLIES 10

Harish Kumar3
Mega Guru

@Ilkka Kangas , This a ServiceNow known issue. This issue resolved in WDC.


https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1638253
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1002147

 

P.S. Hit it Correct and Helpful if it works with this detailed instructions.

 

Thanks
Harish