UI builder redirect from current next experience page to a different next experience page

[Deven Olson]

I am trying to route users from our Unified Navigation(now/nav/ui/home) home page to our CSM/FSM configurable workspace(now/cwf/agent). From what I have found you can only redirect/route to a page that exists in the current experience or you can go to any url through external link to destination event handler. I want to redirect within the same view. External link to destination event handler will not work for our use case unless there is a way to use it within same view/current tab.

Example:

1. current URL (now/nav/ui/home)
2. call event handler on page load from body event mapping
3. rewrite current URL within current view to (now/cwf/agent/record/[table_name]/[record_sys_id])

[Brad Tilton · Accepted solution]

You should be able to do this by using a script with the Link to destination event handler. The thing you're probably missing is passing target: _self with the external property. I did a quick mockup with redirect to the service operations workspace when clicking on an incident from the unified nav homepage using this script:

/**
* @Param {params} params
* @Param {api} params.api
* @Param {any} params.event
*/
function evaluateEvent({api, event}) {
	return {
		route: null,
		fields: null,
		params: null,
		redirect: null,
		passiveNavigation: null,
		title: null,
		multiInstField: null,
		targetRoute: null,
		external: {
            "url": "/now/sow/record/incident/" + event.payload.sys_id,
            "target": "_self"
          }
	};
}

Service Operations Workspace does something like this. When you have SOW installed it adds a variant to the unified nav homepage that redirects itil users from the unified nav to to the SOW home page.

[Deven Olson]

Thank you this worked!