UX Client Scripts not getting called for non-itil users within a workspace

flenoci
Tera Contributor

Hello,

 

I have a role that is not itil and would like them to have read access to a workspace page. They are able to view the page and fields fine, but there is some logic contained within client scripts for hiding/showing components which is not getting called. I have tested it for users with the itil role and it seems to be working as expected. I have looked around to see if there is some ACL I need to configure to get this to work. Anyone experience similar issues? 

 

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6 REPLIES 6

Brad Tilton
ServiceNow Employee
ServiceNow Employee

Could you post the script in the hide component property?

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Here is the script. It is weird because when I put a console log it runs as an itil user but it doesn't seem to get called as a user without that role.