what is significence of variables fields in list view of RITM in workspace?

[Liyakhat]

Hi

I see variables column present on list view in workspaces ,but i am only able to use this in filter but not in list view to add variables on to the form through list layout configuration,this works in reports though, why this is shown in list view ? can we configure variables on to the list view using this?

[Eswar Chappa · Accepted solution]

Hi @Liyakhat  

as per the below support article this was not supported.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0962438

Thanks & Regards,

Eswar Chappa

Mark my answer correct and Helpful if this helps you 😀

[Eswar Chappa]

Hi @Liyakhat  

The below article might help you with your query

https://www.servicenow.com/community/now-platform-articles/article-19-how-to-show-catalog-variables-...

Thanks & Regards,

Eswar Chappa

Mark my answer correct and Helpful if this helps you 😀

[Liyakhat]

Thanks @Eswar Chappa i have gone through this article ,question is i can dotwalk in reports but not on list view to add variables on both native and workspaces

[Community Alums]

Hi @Liyakhat  ,

Workspaces are a bit difficult sometimes, To understand the variables, let's take an example of an catalog items variables , You have a catalog item and it has various variables in it, it could be a Test field, Choice, Multi choice, checkbox, so on. Now, you want to see these variables on the list view, then you need to selct the Variables option and select which variables you want to see.

 but if you want to test it as what this variables actually looks like , then refer to this Article : https://www.servicenow.com/community/itsm-articles/adding-catalog-items-variables-as-columns-in-list...

[Liyakhat]

@Community Alums @Eswar Chappa 

Thanks ,I was checking for the reason why i am not able to dotwalk the list view variables in workspaces but in reports i can dot walk and add it to the list.