What is the possible cause for my_home_navigation_page to not work properly?

Rain Vaine
Kilo Sage

‎03-10-2024 07:30 PM

Hello experts,
I was exploring on the user preference my_home_navigation_page and I was not able to see the expected result on my PDI. In the documentation, it is said that setting that property will make it so that the homepage that the user see upon logging in will be the dashboard that they last access.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0683955

RainVaine_0-1710123783099.png

But upon trying to login, it is not working as expected and just gave me the default home.

RainVaine_1-1710123836988.png

I can only see the dashboard as home after typing home.do.

RainVaine_2-1710123878709.png


Regards,
Vaine

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Sumanth16
Kilo Patron

‎03-10-2024 08:05 PM

Hi @Rain Vaine ,

 

The glide.login.home System Property has two possible values, home.do or home_splash.do?sysparm_direct=true the latter being the "modern" experience.

https://docs.servicenow.com/bundle/tokyo-platform-user-interface/page/administer/homepage-administra...

 

To set a default user preference you'll want to create an entry on the sys_user_preference  table with a name of my_home_navigation_page, blank user, and System true. Set the value here as $pa_dashboards and that will determine the default user behavior.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0683955

 

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

 

Thanks & Regards,

Sumanth Meda

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