Where do you configure agent assist for configurable workspace?

[Vincent Ramos]

I want to enable agent assist on interaction table with search as function in service operations workspace but can't figure it out.

I got it working on legacy agent workspace by configuring Table configuration and creating a new action assignment for it to show in the side panel following the documentation

No agent assist on interaction for SOW

Is there any configuration I'm missing?

[Musab Rasheed]

Hello,

In 'Action Assignment' check condition if anything is defined, otherwise go through below links to see if something is missing

https://docs.servicenow.com/bundle/tokyo-platform-user-interface/page/administer/workspace/task/set-up-agent-assist.html

https://community.servicenow.com/community?id=community_article&sys_id=defdd548dbf85510457ae6be139619f8

Please hit like and mark my response as correct if that helps

Regards

[Musab Rasheed]

Hello,

If you are fine with my response, Please hit like and mark my response as correct if that helps.

Regards

[Jesper Hilde]

Hi @Vincent Ramos 
 I just wanted to highlight these two articles that has helped me a lot.
https://www.servicenow.com/community/developer-blog/how-to-add-agent-assist-to-any-table-in-service-...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0995963

I also posted more or less the same answer in this similar article: https://www.servicenow.com/community/developer-forum/how-to-add-agent-assist-to-configurable-workspa...

Hope it helps