Workspace New button not working

[jnt-cnt]

Hi Community, 

Recently I have been doing some development on Workspace, and I did not want to change the original page of the Workspace on UI Builder so I made a copy of the page. When I did that however, the New button decided not to work. 

I am wondering if anyone may have a solution to this issue. 

I realise these buttons are usually regulated on List actions, but we did not make any changes on List actions. In addition, when I tried making another new button on the workspace using list actions, creating a record through UFX, this also did not work.

Any suggestions to this issue?

Thanks

[HrishabhKumar]

Hi @jnt-cnt ,

To achieve this in ServiceNow using Flow Designer, you'll need to create a flow that handles the creation of catalog tasks based on the selected choices in the xyz variable and then triggers a 3-level approval process once all tasks are completed. Here are the steps to create the flow:

Step 1: Create a Flow

1. Navigate to Flow Designer and create a new flow.
2. Name your flow appropriately (e.g., "Handle XYZ Variable Task Creation").

Step 2: Define the Trigger

1. Add a trigger to start the flow when a new RITM (Request Item) is created.
2. Set the table to Requested Item [sc_req_item].

Step 3: Add Actions to Create Catalog Tasks

1. Add a Flow Logic action for If conditions to check the value of the xyz variable.

Step 3.1: Create Catalog Tasks Based on xyz

Action: If xyz contains "abc"

1. Add a condition: xyz contains abc.
2. Add an action: Create Catalog Task.
3. Configure the task details as needed.

Action: If xyz contains "def"

1. Add another condition within the first If block: xyz contains def.
2. Add another action: Create Catalog Task.
3. Configure the task details as needed.

Action: If xyz contains "ghi"

1. Add another condition within the second If block: xyz contains ghi.
2. Add another action: Create Catalog Task.
3. Configure the task details as needed.

Step 4: Add Actions for Approval Process

1. Add a Wait for Condition action to wait for all catalog tasks to be completed.

   • Condition: All Catalog Tasks where Parent is Current RITM and State is Closed Complete.

2. Add actions for the 3-level approval process.

   • Add an action: Ask for Approval.
   • Configure the approval details (e.g., Level 1 Approver).
   • Add another Ask for Approval action for Level 2 Approver.
   • Add another Ask for Approval action for Level 3 Approver.

Thanks.

Hope it helps.

If my response turns useful mark it helpful and accept solution😊.

[jnt-cnt]

@HrishabhKumar 

Thanks for the answer, however, my question is regarding workspace and copying the page, which prevented the new button from working. 

do you happen to have any suggestion for this? 

[Dibyaratnam]

@jnt-cnt 

Can you provide more details on this. Where is this new button present. when you are saying you have copied the page, you mean you have duplicated the variant, right?

Is it specific to any OOB workspace.