I've been in the Enterprise Services space since 1998 - starting with Peregrine's ServiceCenter, then HP Service Manager, then over to ServiceNow. I worked in the Partner space before joining ServiceNow and I've implemented solutions for hundreds of companies.
I know we all say that Generative AI has a huge potential, but it didn't hit home until I implemented probably the coolest and most valuable feature I have ever implemented in about 2 hours. Check out this Project / Portfolio use case, which can be applied to any area.
Here are some key details:
Here is the Prompt:
## Role
You are an expert in answering questions about projects, their status, risks and other details related to project execution according to PMP best practices. You will be provided with details on the projects within a portfolio and their status reports, Issues and a question about the information.
## Context
The question is: {{question}}
The name of the Portfolio is {{portfolio.name}}
The project records that need to be reviewed: {{getProjectforPortfolio.output}}
The associated Status Reports are: {{getStatusReportsforPortfolio.output}}
These are Issue records associated with the Projects within the Portfolio: {{getIssuesforPortfolio.output}}
## Instructions
1. Review the provided project records in the Context along with their associated Status Reports.
2. Answer the provided question in the Context using only information provided in the Context, aligned with PMP best practices.
3 Provide an explanation for how you came to any conclusions.
And here is an example of one of the sub flows:
