If you miss any content, please leave it as a comment and I will add it to this article.
ℹ️ For similar topics I have written individual articles:
| Table of Contents |
My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What is the AI Control Tower?
ServiceNow’s AI Control Tower is a unified platform that enables organizations to centrally govern, manage, and optimize all AI agents, models, workflows, and related components, whether native to ServiceNow or sourced externally, through a single interface that spans the full lifecycle from ideation to deployment and continuous improvement; it embeds compliance, risk management, and real-time reporting, and supports strategic alignment of AI initiatives with business goals by utilizing ServiceNow’s configuration management and agent fabric architecture to facilitate secure, transparent, and orchestrated cross-agent collaboration, ensuring that AI operates responsibly and delivers measurable business value across enterprise workflows.
Entry point to the official product information
Entry point to the official product documentation
The implementation guide helps implementers better adopt the product by providing the broader context with best practices for critical actions that need to be taken during an implementation.
Trainings
AI Control Tower (AICT) Basics
Gain an introductory understanding of the AI Control Tower capabilities released in the May 2025 store release. Through short video demonstrations, explore the key personas involved the intake and management of AI assets and follow an AI system as it moves through the AI system lifecycle.
Articles & Blog Posts
2025-06-03 by @dipamp
Article Series:
- Part 0 | Our Journey to the AI Control Tower
- Part 1 | The Gathering Storm: AI's Rising Tension
- Part 2 | The Architecture of Control: Building the AI Control Tower
2025-07-19 by @Max Mirian
ServiceNow AI Control Tower: Blueprint for ISO/IEC 42001 and EU AI Act Compliance
The ServiceNow AI Control Tower is a centralized platform designed to govern, manage, secure, and optimize AI agents, models, and workflows across an enterprise. This blueprint outlines how the AI Control Tower supports organizations in achieving and maintaining compliance with ISO/IEC 42001:2023 (the international standard for AI management systems) and the EU AI Act (a regulation setting requirements for AI systems based on risk levels). By leveraging the AI Control Tower’s capabilities, organizations can align with these frameworks to ensure responsible AI governance, mitigate risks, and maintain regulatory compliance.
2023-08-29 by @Anthony JC
AI Control Tower: An Executive View on AI Governance
Developing products to improve work conditions is multi-faceted. It's important to know who you're building for, what they're responsible for and what they need to do with your product. When we focus on one area, we sometimes miss the big picture. This leaves us with a limited view of a user's greatest needs, overlaps, and additional processes. Here's how to open that up.
Videos & Podcasts
2025-05-31 by ServiceNow Community
Introducing the AI Control Tower
We are thrilled to show you one of our most exciting new offerings – the AI Control Tower. If you’re struggling with embracing AI in a way that won’t open your organization up to new risks, this webinar is for you. Let us show you how you can manage your AI inventory throughout its lifecycle, proactively identify and address AI risks, maintain compliance, and see the status of it all in one pane of glass. Don’t miss the live demo that could change the way you govern, deploy, and enable AI – ensuring you can responsibly adopt AI at speed and scale.
2025-07-23 by ServiceNow Community
ServiceNow AI Control Tower Demo
2025-08-19 by ServiceNow Community
What's New in Zurich: AI Control Tower Demo
This release is packed with new capabilities in AI Control Tower, such as AI strategy/demand, AI Inventory, AI risk and compliance, security and privacy, value metrics, and performance indicators. This provides real-time risk visibility for more-informed decisions, improved compliance, and better workflows to ensure ethical and responsible AI adoption across the enterprise
2025-09-09 by ServiceNow Community
AI Control Tower Demo | Managing AI Risk, Compliance & Performance
In this demo, explore ServiceNow’s AI Control Tower, a centralised platform enabling organisations to effectively oversee, monitor, and govern their AI models.
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