If you miss any content, please leave it as a comment and I will add it to this article.
ℹ️ For the similar topic of Now Assist, I have written an individual article.
| Table of Contents |
My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What is Generative AI?
Generative AI is a form of artificially-intelligent computer system or algorithm capable of creating original content - quickly, effectively, realistically, and with some human oversight (to identify and eliminate inaccuracies). This can include anything from in-depth and highly accurate written articles to unique music and original images, and is even capable of extensively altering the content of digital video clips. As groundbreaking as generative AI is, it is not an entirely new concept. It has a significant history, built on many of the foundational advances in automation technology that were pioneered during the 20th and early 21st centuries.
Generative AI Controller in ServiceNow
Complex algorithms and deep learning models learn patterns and use that knowledge to generate new outputs. With Generative AI Controller, you can generate content directly within the Now Platform with low-code designer tools. Generative AI Controller integrates with ServiceNow Now LLM, OpenAI, and Azure OpenAI models. These capabilities are available in Process Automation Designer flows, Virtual Agent topics, and scripting like background scripts and business rules.
Entry point to the official product information
Entry point to the official product documentation
More detailed explanation
Provides implementation steps to achieve a prescribed set of product outcomes for Generative AI Controller, Gen AI Controller
How ServiceNow is using generative AI capabilities across its operations
The blog post details how ServiceNow is implementing generative AI capabilities across its operations, highlighting various use cases, benefits, and lessons learned from adopting this technology on the Now Platform.
Generative AI can make every person, system, and process work better. But how do you put AI to work in the enterprise? For this special report, we asked top AI thinkers to explain how business leaders can get started with GenAI. Not next year. Now.
Responsible AI Guidelines: A Practical Handbook for Human-Centered AI
This practical guide is designed to help anyone who uses ServiceNow’s AI technology do so in ways that prioritize human needs, values, and wellbeing. Let's innovate responsibly together!
Overview of Advanced AI & Data Products: Architecture, Applicable Terms, and Data Handling 🔒
This guide documents an overview of our Advanced AI & Data Products and the various data handling, governance, and processing functions that are relevant during their use.
Data Handling and Security in AI Products 🔒
The attached document describes the infrastructure and data handling for AI products including Predictive Intelligence service (referred to as PI service) as used within Now Platform and Advanced AI products.
Data Processing for Advanced AI & Data Products FAQ 🔒
This FAQ will describe how your data is processed when using our Advanced AI & Data Products.
Data Collection & Handling of AI Content for Product Improvements 🔒
Learn how we collect data during the usage of our Advanced AI & Data Products.
Trainings & Courses
This course is designed for folks with minimal knowledge of Generative AI and at about 10 minutes long can be finished in just one sitting. Once you’ve completed the course you’ll be able to discuss some of the terms surrounding Generative AI, what it’s used for, how it works, who uses it, its benefits, limitations, risks, and how ServiceNow uses it. At the end there’s even a short knowledge check to show you how much you’ve already learned.
Articles & Blog Posts
2023-06-05 by @Lisa Wolfe
2023-08-29 by @Sabrina Sampey
How to leverage Generative AI to develop a product strategy
Developing products to improve work conditions is multi-faceted. It's important to know who you're building for, what they're responsible for and what they need to do with your product. When we focus on one area, we sometimes miss the big picture. This leaves us with a limited view of a user's greatest needs, overlaps, and additional processes. Here's how to open that up.
2023-09-22 by @Earl Duque
Getting started with the Generative AI Controller
The Generative AI Controller is releasing in the ServiceNow Platform Vancouver release. As of the time of this post’s writing, it is currently limited availability, so if you want access to these plugins before they become generally available, please contact your account representative to inquire. This post is a walk-through on how to get started with the Generative AI Controller, there is more to explore outside this post, but we wanted to get you started quickly!
2023-10-02 by @shivramanna
Now LLM – Generative LLM for enterprise AI use-cases
With the recently announced Vancouver release, we are releasing Now LLM, ServiceNow large language models for enterprise domain use-cases.
2023-12-29 by @Willem
ServiceNow Gen AI: An introduction
With the increasing popularity of artificial intelligence (AI), it’s no surprise that people are now using it for various tasks. So, why not use it with ServiceNow?
2024-01-01 by @Willem
AI Explained (part 1): Chat GPT, LLMs, and LLM Providers
Is Gen AI the opportunity of 2024? It's a question that resonates with many as we stand at a new era in artificial intelligence. This post aims to shed light on Gen AI, with a particular focus on Chat GPT, Large Language Models (LLMs), and introducing you to some of the key players in this exciting field.
2024-03-15 by ServiceNow
ServiceNow, the leading digital workflow company making the world work better for everyone, today furthered its generative AI (GenAI) leadership with new capabilities in its Washington, D.C. platform release. The new features enhance the Now Assist GenAI experiences, which offer responsible, intelligent automation embedded into the ServiceNow platform. Available today, Now Assist for IT Operations Management (ITOM) AIOps, Now Assist in Virtual Agent enhancements, and ServiceNow Impact AI Accelerators extend ServiceNow’s innovation in AI and help boost productivity and accelerate value from AI investments.
2024-05-31 by Navneet Aman
Best Practices for Generative AI with ServiceNow
As the use of Generative AI becomes more prevalent in various applications, it’s essential to adhere to best practices to ensure the responsible and effective deployment of such technologies. Here are some general best practices for the Generative AI Controller of ServiceNow
Videos & Podcasts
2023-05-24 by Rock & Roll Creator Workflows
ServiceNow Generative AI (Text to Code, Text to Flow, Text to App)
Taken from ServiceNow Financial Analyst Day May 16, 2023
2023-07-23 by ServiceNow FAQs & Leadership
Generative AI - What has ServiceNow announced?
In this FAQ video we’ll be answering the question, What has ServiceNow announced about Generative AI?
2023-08-18 by ServiceNow Dev Program
In this video, I'll be demonstrating a live coding project using the Generative AI Controller. This controller allows you to create text based inputs that can be used to control computer graphics. I'll be demonstrating the project in real-time, so you can see how easy it is to use this controller and create powerful text based inputs. If you're interested in creating your own generative AI projects, then this is the video for you!
2023-09-02 by ServiceNow Community
Generative AI Updates for Platform Owners and Roundtable
Generative AI on the Now Platform Demo
2023-09-13 by ServiceNow
Empowering Your Workforce with Generative AI
Imagine what your business could accomplish with the power of AI at everyone’s fingertips. Imagine how productive your employees could be-how efficient, how creative, how innovative. Well, you don’t have to use your imagination anymore. Because generative AI is now available on the ServiceNow Platform — the platform you already know. To find out how simple it is to deploy this game-changing technology across your organization, join our September webinar: Empowering Your Workforce with Generative AI.
2023-09-22 by ServiceNow
Put AI to work with the Vancouver release
Learn how our latest product capabilities, including generative AI built right into the Now Platform, help accelerate productivity, improve experiences, and increase agility for developers, admins, employees, and customers.
2023-10-03 by Michael Slabodnick
Brief Demo of ServiceNow Generative AI for Creator & ITSM
Brief overview of generative AI in ServiceNow Vancouver (patch 2) for Now Assist and Generative AI for both Creator and ITSM. I used the OpenAI API as part of the Generative AI Controller. The demo shows the Now Assist panel, Resolution Summarizer for Incidents as part of ITSM, text to code for Creator, and Flow Recommendations for Creator.
2023-10-18 by ServiceNow Community
Harness Gen AI to build apps fast
Using the wave of new generative AI features on the ServiceNow platform, it's easier than ever to build amazing apps.
2023-11-01 by ServiceNow Community
Introducing the Generative AI Controller
The Generative AI Controller is our intelligence connection layer to the Large Language Models (LLM) that produce AI-generated content. It serves as the foundation for our Generative AI products but can also be leveraged to create your own custom GAI applications and workflows within Flow Designer, Virtual Agent Designer, and elsewhere.
2023-11-01 by @Chuck Tomasi
Generative AI with Chris Stoll
Generative AI is all the rage in 2023. Our guest today is here to discuss all the hot features we've got in our Vancouver release.
2023-11-02 by ServiceNow Community
Using the Generative AI Controller with Virtual Agent
Join Victor as he shows how to use the new Generative AI Controller (part of Now Assist) to build custom generative AI-powered conversations in the Virtual Agent Designer.
2024-01-16 by ServiceNow Community
Generative AI Controller - November 2023 enhancements
Learn about the latest enhancements to the Generative AI Controller including integrations with Google Cloud Vertex AI and Makersuite.
2024-01-20 by Henrik Kniberg
Generative AI in a Nutshell - how to survive and thrive in the age of AI
Covers questions like What is generative AI, how does it work, how do I use it, what are some of the risks & limitations. Also covers things like autonomous agents, the role of us humans, prompt engineering tips, AI-powered product development, origin of ChatGPT, different types of models, and some tips about mindset around this whole thing.
2024-03-15 by ServiceNow Dev Program
Generative AI in Washington DC
In this episode, hosts Earl, Victor, and Chuck discuss showcasing generative AI content tailored to Washington DC and its use in ServiceNow. They express excitement about its potential, planning to demonstrate tools and features in upcoming months. They also talk about using Virtual Agent Designer's generative AI and Live Language model for faster topic creation.
2024-04-03 by CDW ServiceNow Solutions
How to Get More Out of ServiceNow - Creating an AI Strategy with ServiceNow
The video features speakers AOS and Joe Markwith discussing various AI types integrated into ServiceNow, including reactive, limited memory, theory of the Mind, and self-aware AI, with examples of their applications. ServiceNow has utilized AI for over seven years via acquisitions, platform integrations, and virtual agents, shaping its AI strategy around partnerships, APIs, and proprietary models. ServiceNow's AI capabilities encompass knowledge synthesis, service personalization, and content creation. The importance of strategizing AI implementation in businesses is highlighted, emphasizing quick wins and prioritizing use cases based on business value and complexity.
2024-07-26 by ServiceNow Community
In this session, we covered our Now LLM Service answering questions on why our Now LLM Service was built, the benefits of using Now LLMs in our products, and how we train our models. We also cover Responsible AI at ServiceNow and how we incorporate it into our product development in each step of the lifecycle, how data sharing is used to improve our models, and our work on the BigCode project for our StarCoder LLM, alongside attendee questions on each of these topics.
Troubleshooting
Known Error Portal
Pre-configured filter for the respective topic. Remove the query string or modify the filters on the left side if you want to narrow down the search results in a different way.
Selected Articles
-
