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The framework is designed to assess and describe the stages of an organization's productivity development. It provides a structured approach to evaluate the effectiveness and sophistication of productivity practices within a company. This model typically outlines a progression from basic, ad-hoc processes to highly optimized and integrated systems.
The table below provides an in-depth look at the outcomes customers can attain by leveraging features that facilitate reaching the GenAI maturity stage within their environments.
S.No. | Level | What can customers achieve | Minimum Capabilities |
1 | Automated |
| · Incident Mgmt · Request Fulfillment · Service Catalog · Knowledge Base · Portal |
2 | Transformed |
| · Change Mgmt · CMDB · Flow Designer · Integration Hub · Advanced Work Assignment · Performance Analytics Spotlight · Service Level Mgmt |
3 | Optimized |
| · Automation Discovery · Virtual Agent · Engagement Messenger · Employee Center Pro · Playbooks · Integration with MS Teams · Mobile App |
4 | AI driven |
| · Clustering · Classification · Similarity · NLU · AI Search · Process Mining · Task Intelligence |
5 | Gen AI |
| · Now Assist · Generative AI Controller |
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