I hope you have the correct release of ServiceNow that supports AI Agents / Agentic AI and the relevant plugins installed. Anyways,
To add Agents (Agentic AI and Virtual Agent) in a ServiceNow Workspace, first ensure the required plugins like Now Assist AI Agents (sn_aia) and Virtual Agent are active, and you have the right roles (e.g., sn_aia.admin). Then, go to AI Agent Studio (All → AI Agent Studio → Overview) to create or configure an AI Agent by defining its name, purpose, and connecting it to flows or tools that define its behavior. Under Define Availability, choose where it should appear, such as the Now Assist panel in a Workspace or the Virtual Agent chat interface. For Workspace integration, enable Now Assist under Workspace admin so the AI Agent appears in the side panel (Agent Assist). For Virtual Agent, configure a topic that invokes your AI Agent so it can respond to user queries.
For More details, you can refer: https://www.servicenow.com/docs/bundle/yokohama-intelligent-experiences/page/administer/now-assist-a...
https://www.servicenow.com/community/developer-articles/get-familiar-with-agentic-workflows-amp-ai-a...
ɪꜰ ᴍʏ ᴀɴꜱᴡᴇʀ ʜᴀꜱ ʜᴇʟᴘᴇᴅ ᴡɪᴛʜ ʏᴏᴜʀ Qᴜᴇꜱᴛɪᴏɴ, ᴘʟᴇᴀꜱᴇ ᴍᴀʀᴋ ᴍʏ ᴀɴꜱᴡᴇʀ ᴀꜱ ᴛʜᴇ ᴀᴄᴄᴇᴘᴛᴇᴅ ꜱᴏʟᴜᴛɪᴏɴ ᴀɴᴅ ɢɪᴠᴇ ᴀ ᴛʜᴜᴍʙꜱ ᴜᴘ.
ʙᴇꜱᴛ ʀᴇɢᴀʀᴅꜱ
ꜱʀᴇᴇʀᴀᴍ
