virtual agent configuration
as i new to Servicenow, i need virtual agent customization step by step
Forum Posts
How to add a AI agent use case in ESC portal
Hi Community ,I Have a requirement where i need to add my AI agent which i have created to add in ESC portal how can i do step by step process can i get.Thanks In Advance Regards Tejas K J
Why we are not having data in sn_sub_man_st_gen_ai_metadata table
I want to know, how data in this table is populated ?,I tried activating multiple Now Assist skills for OOB applications, but still no luck. Am I missing anything else Table Name : sn_sub_man_st_gen_ai_metadata
Resolved! Filtering records based on the logged in user location.parent
Hi Folks,I’m trying to filter records based on the logged-in user’s location.parent.I created a Script Include and set up a dynamic filter option to call it. However, when I run the filter, it returns records where the parent field is (empty) instead...
KB Generation skill missing and not available for cloning — differs from documentation view
Hello everyone,I’m following the official Now Assist Skill Kit (Yokohama) documentation — particularly the section “Configure skills with custom prompts for knowledge article templates.”In the doc screenshot, there’s a KB generation skill listed unde...
KB Generation skill missing and not available for cloning — differs from documentation view
Hello everyone,I’m following the official Now Assist Skill Kit (Yokohama) documentation — particularly the section “Configure skills with custom prompts for knowledge article templates.”In the doc screenshot, there’s a KB generation skill listed unde...
Kb generation skill is not available under service now skills
Hello everyone,I’m following the official Now Assist Skill Kit (Yokohama) documentation — particularly the section “Configure skills with custom prompts for knowledge article templates.”In the doc screenshot, there’s a KB generation skill listed unde...
Resolved! External Content Connector - SharePoint - Where are index documents stored?
Hello, I am setting up the SharePoint External Content Connector. I have ran a full document crawl and a user mapping crawl. Both have completed and have found various documents. 151 of those documents have been indexed. My problem is creating the i...
Resolved! Now assit plugin instance not entitled
Hi I am trying to install now assit plugins in my instance but during the process it is stating Instance not entitled How to fix this ?
how to create the documentation for service portal
To prepare documentation for ServiceNow portal developer So what are the things to be mentioned in the documentation for whenever need to hand over anything the development features to the other portal developer So what are the things to be given and...
KB Generation skill missing and not available for cloning — differs from documentation view
Hello everyone,I’m following the official Now Assist Skill Kit (Yokohama) documentation — particularly the section “Configure skills with custom prompts for knowledge article templates.”In the doc screenshot, there’s a KB generation skill listed unde...
Resolved! CSA Capstone Project - getting to My instance to perform tasks
I am trying to start the CSA Capstone (Module 9) and signed up for a PDI. Once I logon, it takes to me an App Engine dashboard. I can't figure out how to get to a workspace to start the tasks, for example Task 1- Update Incident Mgnt. How do I ge...
Resolved! How to instruct Now Assist to generate Knowledge Articles using a custom template
Hi everyone,I’m currently working on a POC for Now Assist for Knowledge Management.The goal is to make Now Assist generate Knowledge Articles using a custom Knowledge Template (not the default OOTB one).Verified that the OOTB skill generates an artic...
Resolved! I want to change the Now assist label in the Virtual agent chat window
I want to change the Now assist label in the Virtual agent chat windowThis Label comes when you type something in the chat window. We would like to change the Now Assist label to a different Label.Is this possible? Thanks,Afrith
NowAssist Panel CMDB Error "Sorry, there was a problem on my side trying to complete this request."
Good day,I’ve encountered the following error message when trying to use all the Skills in the Now Assist Panel:“Sorry, there was a problem on my side trying to complete this request.” I have already performed the following troubleshooting steps, bu...