AI agent studio access issue

Dattatreya P
Tera Contributor

2 hours ago

"I am facing an access issue while trying to open AI Agent Studio, as shown in the attached screenshot. Could you please suggest how to fix this issue?"
DattatreyaP_0-1782744810503.png

 

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Dr Atul G- LNG
Tera Patron

2 hours ago

You need license for this buddy. Please speak to your account representative for this or check what licence package your client has.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Tanushree Maiti
Tera Patron

2 hours ago

Hi @Dattatreya P 

 

1. Ensure you have following role: 

  • admin

  • sn_aia.admin

  • sn_aia.viewer

2.  Change the system property(sn_nowassist_admin.ignoreFulfillerSubscriptionCheck)  value to True  and try

3. Repair the 'Gen AI controller' plugin and try

 

 

refer:

KB2666773 AI Agent Studio not accessible in Zurich Patch 3 release 

Access Denied to AI Agent Studio after upgrading 'sn_aia' plugin 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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