AI Search Issue

[ChittiS]

Hello Community,
We have Two custom portals one is for IT (IT4U) & ANother is for HR(HR4U) using the same AI Search Setup. Search results show the item in the "All" tab, but the same item is not showing correctly in the "Catalog Item" or "Knowledge" Tab.
I have attached the screenshot below for the reference, also I did some investigation in "AI Search Search Profile" table & opened a Record which was designed also attached the screenshot for reference.

Can anyone please guide me what exactly condition I have to set or where to navigate to troubleshoot this issue?
Also, I would like to understand why the item appears in "All" but not in the specific Catalog Item/Knowledge Tabs?

Thanks

[vasavi_sasapu]

Hi Chitti,

Check for the user criteria of the mentioned catalog item.
1. Go to Maintain items
2. Check for particular catalog item
3. Check for Available /not Available

[ChittiS]

Hello @vasavi_sasapu ,
This is not specifically for a One user; this is a Global Issue.
DO you have any other approaches ?
Thanks