Getting error in Now assist bot .

[PoonamU]

I have activated the My Approvals topic in Virtual Agent Designer. While testing the topic in the standard chatbot, the NLU/keyword search works correctly, and the topic is triggered and functions as expected. However, when I try the same through the LLM topic in Now Assist, I receive the following error: "You don't have the required access to complete this request. Try another request." when I enter the prompt or any keyword like show all pending approvals. This issue persists even after assigning all the required roles. Can anyone help with this?

[Lakshmi888888]

Since the "My Approvals" topic works correctly in Virtual Agent Designer and the standard chatbot, the topic configuration itself appears to be valid. The issue is likely related to Now Assist / AI Agent access or execution context.

I would recommend checking:

• AI Agent activation status in AI Agent Studio
• Channel configuration used by Now Assist
• Define Data Access settings (logged-in user vs AI user)
• Roles assigned to the execution user
• AI Agent and system logs for access-denied messages

Have you checked whether the approvals skill/agent is activated and how the agent is configured to execute requests? That information may help narrow down the root cause.

[Tanushree Maiti]

Hi @PoonamU 

Check these links:

https://www.servicenow.com/community/virtual-agent-forum/now-assist-status-of-my-ticket-showing-erro...

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