Hi everyone,
I need to analyze free-text natural language conversation logs from Service Desk tickets in ServiceNow.
My goal is to pass the text through an AI prompt and extract key parameters into distinct target columns on the table, such as:
Overall Sentiment (e.g., Positive, Neutral, Negative)
Contains PII (e.g., True/False)
Key Issue / Category
Once populated, these analysis fields need to be visible in standard list/table views and reports so users can export the data (as CSV/Excel or directly into Google Sheets).
Is it possible to run this multi-variable analysis natively inside ServiceNow (e.g., using Flow Designer or Now Assist)
Thanks for your advice!
