Can I change the Now assist in the Virtual agent name from "Now Assist" to anything else

dylanprete
Tera Contributor

I want to change the title of the now assist in virtual agent, to "employee helper", I've changed the specific branding the assistant is on but i still see "Now assist" I believe this used to be possible as ive done it before. Can someone please provide some guidance? thanks 

 

 

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10 REPLIES 10

Dr Atul G- LNG
Tera Patron

Try cache.do and logout and login.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Does not work, thanks for the reply.

https://www.servicenow.com/community/now-assist-for-creator-forum/i-want-to-change-the-now-assist-la...

 

To change the chatbot's display name from "Now Assist," navigate to your ServiceNow Conversational Interfaces Settings. Open the assistant's configuration or branding profile, update the Assistant Name, and save your changes. If the chat window label still displays the default, you may need to update the associated sys_ui_message record

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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@dylanprete  try this buddy

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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