Can I change the Now assist in the Virtual agent name from "Now Assist" to anything else

dylanprete
Tera Contributor

2 hours ago

I want to change the title of the now assist in virtual agent, to "employee helper", I've changed the specific branding the assistant is on but i still see "Now assist" I believe this used to be possible as ive done it before. Can someone please provide some guidance? thanks 

 

 

dylanprete_0-1783685681979.png 

dylanprete_1-1783685702592.png

 

 

0 Helpfuls
  • 240 Views
10 REPLIES 10

dylanprete
Tera Contributor
In response to Dr Atul G- LNG

an hour ago

i saw the thread, unfortunately did not take.

dylanprete_0-1783688133247.png

 

0 Helpfuls

Dr Atul G- LNG
Tera Patron
In response to dylanprete

an hour ago

Please log a case mate. It should work.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

dylanprete
Tera Contributor
In response to Dr Atul G- LNG

29m ago

it did work but not in the place im looking for, the backend values were updated.

dylanprete_0-1783690557216.png

dylanprete_1-1783690605238.png

 

0 Helpfuls

Nilesh Pol
Kilo Sage

an hour ago

@dylanprete 

Which ServiceNow release you're on (Washington, Xanadu, Yokohama, Zurich, etc.)?

Assistant displayed in Now Assist in Virtual Agent is supported in at least the Xanadu release and continues in newer releases (including Australia).
 
please explore below link:
 
0 Helpfuls

dylanprete
Tera Contributor
In response to Nilesh Pol

an hour ago

Australia release  

0 Helpfuls