Can NowAssist Virtual Agent Access Third-Party HR Data and SharePoint

[shuaiyao]

I’m currently managing an HR project that leverages NowAssist. One critical requirement is for NowAssist Virtual Agent to access data from third-party providers—such as benefits and payroll vendors—as well as from Microsoft SharePoint.

I’ve heard mixed opinions on whether ServiceNow can handle external data sources. Some people say ServiceNow won’t integrate with third-party data because of concerns about data quality. Others suggest it’s possible through Enterprise Search, but that we’d need our own LLM as a sort of “bridge.”

Does anyone know definitively if NowAssist can pull data from these external systems and return relevant answers? Any guidance or best practices would be greatly appreciated.