Hi Community,We are using ServiceNow Virtual Agent integrated with Microsoft Teams. By default, a topic picker card (with “Select Topic” dropdown or "Show all my options" button) displays at the start of conversations in Teams. We’d like to remove or...
Will Now assist provide similar incidents fir the newly created incident?If Yes. Please let us know the procedure?Which Module will Provide Similar incidents in Servicenow if not NowAssist?
Hello, I want to use Now Assist to summarize cases.So I cloned the OOTB "Case summarization" skill and configured it to output using my intended template. When a customer asks a question in an activity, I want that question to be output in the summar...
Hi Community,I am currently facing an issue accessing the AI Agent Studio and hoping someone here might have encountered a similar situation or could point me in the right direction.The Issue:After recently upgrading the sn_aia plugin, I am unable to...
Hi Team,I have a requirement to integrate Servicenow virtual agent with copilot using bot interconnection could anyone help me with this..? Thank you.
Hi everyone,I am Abiola and I am new in this community.My ServiceNow personal developer instance is close to expiring, and due to some personal commitments, I haven’t been able to use it yet.I’m not looking to request an extension or a new instance a...
Hi everyone,I’m currently implementing Engagement Messenger on a page built with UI Builder.A button on the page launches Engagement Messenger, and within the messenger, Now Assist in Virtual Agent is successfully activated.However, I’m facing two i...
OverviewNow Assist Content Recommendation helps agents generate contextual, AI-driven content directly within form fields (such as Comments or Work Notes). This feature improves response quality and reduces manual effort by providing intelligent sugg...
how to load the data in table through fix script or transform map ?
Although my CSA certification card is visible under the “My Credentials” section, I am unable to view or download the certificate. When I click on the View or Download option, no action occurs.
Issue: Now Assist Topic Discovery functionality failures blocking cert since December Partner is building a benefits AI agent using Now Assist, and experiencing: Timeout errors and chat lockoutsTopic flow loops (repeated questioning)Topics not appe...
we need to create custom table to send , receive data from azure, can we use multi reference field in sys_user table which we take from custom table
Can I view the actual usage of Request token amount, Response token amount, and Buffer token amount?I want to estimate token usage. I want to conduct tests in the development environment and base the estimate on the test results. Regarding Response T...
Hello Community,I am working with ServiceNow Predictive Intelligence (PI) to classify Incident Category and Subcategory, and I am facing an issue with training and evaluation of the Subcategory model.What I Have DoneCreated two separate PI classifica...
I’m currently working on a Proof of Concept (POC) to use Now Assist within Security Incident Response (SIR) to enable AI‑driven dynamic playbook branching during security incident handling. ObjectiveTo leverage Now Assist so that the SIR playbook can...
