Hello everyone,I’m following the official Now Assist Skill Kit (Yokohama) documentation — particularly the section “Configure skills with custom prompts for knowledge article templates.”In the doc screenshot, there’s a KB generation skill listed unde...
Hello everyone,I’m following the official Now Assist Skill Kit (Yokohama) documentation — particularly the section “Configure skills with custom prompts for knowledge article templates.”In the doc screenshot, there’s a KB generation skill listed unde...
Hello, I am setting up the SharePoint External Content Connector. I have ran a full document crawl and a user mapping crawl. Both have completed and have found various documents. 151 of those documents have been indexed. My problem is creating the i...
Hi I am trying to install now assit plugins in my instance but during the process it is stating Instance not entitled How to fix this ?
To prepare documentation for ServiceNow portal developer So what are the things to be mentioned in the documentation for whenever need to hand over anything the development features to the other portal developer So what are the things to be given and...
Hello everyone,I’m following the official Now Assist Skill Kit (Yokohama) documentation — particularly the section “Configure skills with custom prompts for knowledge article templates.”In the doc screenshot, there’s a KB generation skill listed unde...
I am trying to start the CSA Capstone (Module 9) and signed up for a PDI. Once I logon, it takes to me an App Engine dashboard. I can't figure out how to get to a workspace to start the tasks, for example Task 1- Update Incident Mgnt. How do I ge...
Hi everyone,I’m currently working on a POC for Now Assist for Knowledge Management.The goal is to make Now Assist generate Knowledge Articles using a custom Knowledge Template (not the default OOTB one).Verified that the OOTB skill generates an artic...
I want to change the Now assist label in the Virtual agent chat windowThis Label comes when you type something in the chat window. We would like to change the Now Assist label to a different Label.Is this possible? Thanks,Afrith
Good day,I’ve encountered the following error message when trying to use all the Skills in the Now Assist Panel:“Sorry, there was a problem on my side trying to complete this request.” I have already performed the following troubleshooting steps, bu...
Hi All, I am triyng to create custom application with scope option in servcie now studio facing issue, Kindly check the screenshot tell the issue on this.
Hello ServiceNow Community,We are exploring options to automate our software installation process and would appreciate your guidance on the best implementation approach.Our goal is to use ServiceNow Service Catalog as the single self-service portal f...
Hi, We've been trying to integrate ServiceNow into teams.What we have been trying to do is escalate a session with M365 Copilot inside teams to a ServiceNow live agent. We have tried 2 approaches as of now. 1. API calls to the interaction table: Th...
We are attempting to set up NowAssist for our portal, using an LLM AI Agent (Ava StarIQ). I have modified the oob Topic for Connecting to a live agent to include a question for the user to answer. This will route them to the correct queue. It was ...
We have disabled Azure open Ai from setting of Now Assist admin and enabled Now LLM from manage LLM settings .However we found that under the log list "sn_ais_assist_qna_log" we are still able to see the provider as Azure open Ai chat.Please help me...
