Hi,I have a custom Now Assist skill with a Record (incident) input. I added a script tool to retrieve an attachment from that incident, but context.getValue() always returns empty.What I tried:- context.getValue('incident') → empty- context.getValue(...
Hi Community,I have a requirement to create a custom LLM‑powered topic in Virtual Agent (Now Assist) to improve the overall self‑service experience.The objective is to enable users to perform intelligent searches on CMDB data using natural language q...
i want to clear the previous chat in the now assist and start a fresh chat without clicking on the plus icon in the top right corner and not only that before executing our custom service can we configure system response is it possible
I'm working on the Zurich version and trying to build an AI Agent in AI Agent Studio to automate Knowledge Gap Detection. My goal is to have the agent analyze last week's resolved incidents, identify gaps, and draft articles from resolution notes usi...
Hi everyone,I am Abiola and I am new in this community.My ServiceNow personal developer instance is close to expiring, and due to some personal commitments, I haven’t been able to use it yet.I’m not looking to request an extension or a new instance a...
Hello ServiceNow Community,We are exploring options to automate our software installation process and would appreciate your guidance on the best implementation approach.Our goal is to use ServiceNow Service Catalog as the single self-service portal f...
Hi Community,I recently implemented Now Assist for Virtual Agent, and it’s working as expected. However, I’m seeing duplicate options when a user requests to create an incident.Currently, both Now Assist responses (with actionable links) and legacy t...
Hi Community,I have recently implemented Now Assist for Virtual Agent, and it is working as expected. However, I am encountering an issue where duplicate options are being presented to the end user, as shown in the image.When a user requests to creat...
Hello Community, i am trying to create my own MCP server in servicenow which will be consume by other external application to access the incident summary. i followed the docs and setup a oauth authentication, but tools added in the MCP server are not...
Hi can anyone guide to complete the below simulator task from "Virtual Agent Assessment Simulator (Xanadu)" course from university. "Design topic to help trouble shoot internet issues and transfer to live agent if it’s not resolvedOkay, it's time to ...
Hi How to Add approval wait for 5days to approve/reject.If approval is approved/rejected flow will continue else if approval doesn't responded in 5days Then again trigger Approval to another groupIf any one previously Implemented / any logic please g...
Hi Community,Looking for guidance/best practices around Store app version mismatches across ServiceNow environments.We have a scenario where a Now Assist-related Store application is on different versions between dev and test environments. The higher...
Hi everyone,I am working on a use case involving autonomous flow generation and could use some advice on how to properly populate data pills programmatically.I am currently using the Now Assist API sn_text2flow.TextToFlowUtil() via a backend script t...
Hi all,Is anyone using an AI agent or agentic workflow in ServiceNow to dynamically determine and assign the Assignment Group?Looking specifically beyond Predictive Intelligence—interested in agent-driven or autonomous workflow approaches.Thanks!
I have a requirement where I need to set the 'created by' field in sys_user_group table to the requestor of the group or the manager of the groupCurrent Scenario : When the assignment group is created via AGCM catalog item, new record gets created in...