I am able to access "AI Agent Studio" and create AI Agents/Agentic Workflow and even test Agents also, but still not able to view full setting that should be visible in AI Agent studio (options like A2A, MCP etc). I have all the roles (admin, sn_aia....
HiDo we have any Out of box skill " Doc to Voice Agent" in servicenow?
This is something I implemented as a try‑out to change the states of a Change Request record using Virtual Agent. While working on this, I observed a few important policies and behaviors related to Change Request state transitions:State transitions c...
I’m trying to enable Now Assist for problem management and the sc_task table. However, out of the box there is no option to enable Now Assist for these two tables. My goal is to summarize Problem and SC Task records in the same way that Now Assist cu...
Hello Everyone, Is it possible to disable the View AI steps?, it is just showing the logs of which AI agent or topic has been executed. It is showing in AI agent studio testing page and NAP
case : imagine a person needs to solve the incident ticket, but he is new to work or sometimes we get stuck on solving tickets because maybe no timely guidance, increases time to solving ticket, automatically average resolution time of the incide...
Hello Community, i am trying to create my own MCP server in servicenow which will be consume by other external application to access the incident summary. i followed the docs and setup a oauth authentication, but tools added in the MCP server are not...
Hi,I have a scenario where i have created an agent using the agent studio in ServiceNow. Now the trigger for the agent to work is an inbound api call how can i achieve this ? If any one has any ideas regarding this please help me out
Hi Team,I am trying to merge the old ID with my company ID, but I am receiving an error during the process.Could you please assist me with this issue? I have attached a screenshot of the error for your reference. Note: I no longer have access to my c...
I’m trying to convert multiple Incident records into a single Problem record using the Now Assist Skill Kit.For this, I’ve created a custom Skill Kit that takes input in JSON format. I’ve also added output skills such as description and short descrip...
Hi Community,I’m currently designing a Virtual Agent topic where users can describe their issue in free text, and the bot will either create an Incident or a Service Request based on the description. Before creating any ticket, I’d also like the Virt...
Hi all, i have created an aagent in agent studio, and i want to use that in virtual agent chat, but im not able to see that agent in virtual agent chat, but when im testing i can see it, but on portal its not showing, plz refer the screenshots. im n...
Hi - we have recently adopted Now Assist as part of our tool kit and we are defining relevant use cases that we are trying to solve.One of those is whether we are receiving the correct level of information on ticket submissions and whether we can ale...
Hello Community, When the RITM is changed from active to inactive, there is a error on the form which goes "AisDisableSearchSignalEvent undefined, maybe missing global qualifier". I found which BR and Script Include is doing this, they are in differe...
