Resolved! Now Assist license pricing
We are using ITSM professional License , do we need to purchase separate license for Now Assist
Forum Posts
Not able to showcase badges & certification in linkedin which i earned on servicenow learning
when i try to share my badge in my linkedin post then it always shows me a weblink and provide me a link, although when i click on it then it opens a new open tab with a resume of some other guy which i never knew .i want to know why it is occuring a...
Test Historical Ticket Analyser with Now assist ITSM
give me solution based on below file how to do in servicenow
Smart Assistance app using buildWithBuildAgent
https://dev336708.service-now.com/x_1844897_aipowere_ai_assistant.do I Develop Smart-Assistance-App with Features Login Experience - Professional login page with platform features Your Profile - See your updated name "SHAIK AREEF" with handsome a...
My Experience in building "Integration Control Tower" using ServiceNow Build Agent
Building Integration Control Tower With ServiceNow Build Agent A hands-on experience where imagination became the only limit When ServiceNow announced the #BuildWithBuildAgent challenge, I knew I wanted to push the Build Agent beyond simple CRUD app...
ROI - for GenAi, Now Assist for ITSM and HRSD and CMDB & AI Integration
Hi All, I am working on one proposal where we proposed GenAI, Now Assist for Incident Triage, Summarization, content generation and reduce Resolution time. And CMDB and AI Integration. Customer asking for ROI. Please help to share the ROI details in...
Issues with Now Assist in Virtual Agent on Engagement Messenger (Session Reset & Agentic Workflow No
Hi everyone,I’m currently implementing Engagement Messenger on a page built with UI Builder.A button on the page launches Engagement Messenger, and within the messenger, Now Assist in Virtual Agent is successfully activated.However, I’m facing two i...
File Upload tool AI agent not extracting
Hello, I am using the AI agent tool - File Upload to gather the information from the document. For some reason, it is not extracting the file(PDF) data even though its size is 2.4KB. Its status has been shown as "Extracting Data" for a very long time...
Analyze Task Trends/ Analyze Incident Trends Agentic Workflow
Hi,I would like to understand what type of incident data or inputs are required to successfully analyze incident trends. Currently, whenever I attempt to analyze an incident, I receive the response: "I couldn't analyze as I didn't have the required r...
Resolved! MCP Client Plugin not working
I am trying to use an MCP tool from my AI agent. I have created an MCP server definition with my server's URL and API key. The server is running FastMCP v2.13.0.2. When I try to add the MCP tools to my AI agent, I get an error when the initialize ca...
Document generation for application using Gen AI
Hi All, I have a need in my company to generate documentation for ITSM and Custom applications. This documents generation is expected to be performed by using the Generative AI / Now Assist's summarization capability and other features. Please let me...
Document intelligence
I have a PDF for 4 pages which is processing very slow, so I need to extract values only for first two pages of the PDF.
DocIntel in now assist panel
I completed the setup like I created a use case by creating a custom filed on the Incident.It is working as expectedNow the issue is I want to see the extracted data in now assist panel. For that I activated a skill I.e.. summarize incidentSince I ca...
Is there a dedicated log table for AI Agent runs?
In ServiceNow, I noticed that:sn_aia_execution_plan seems to track the overall agentic workflow run sn_aia_execution_task appears to track the individual tool-level tasks within that plan.However, is there a dedicated table or log that contains a com...
ATF “Click List UI Action” Freezing for Group Members Related List
Hello Community,I am facing an issue while creating an ATF step using the "Click a List UI Action" step configuration in my instance. Use CaseI am building an ATF Test with these steps:Create a new user with admin roleOpen an existing Group record (s...
