Hi Team,In the agentic workflow, within selected channels and statuses, I added a UI action named 'Duplicate' with the basic condition of active = true. However, when I access the record, I am unable to see the button. For reference, I am attaching s...
Hi Community, I’m configuring an Agentic AI workflow that uses a Dynamic User as the trigger.When the AI Agent tool updates the work notes on a record, the username is showing as null. Earlier, it used to display “AI”, but now it appears null. Has...
We want to Add AI Search to Virtual Agent on csm portal.We configured The search source and connected it to the search profile.We also create the index source.We also configured it on the AI Search Admin Console - Now Assist in VA.On AI Search Previ...
Hi All,When a user is trying to submit an request for catalog item it is throwing an error on submit (attached error) Also attached the browser console error message and the on submit client script configured.There is only one on submit client script...
We are a large organization who utilizes collapsible sections in knowledge articles to reduce the amount of articles that we have. For example, instead of having 20 troubleshooting articles for Microsoft Teams, we have one main troubleshooting articl...
I have a situation where the now assist in the VA result is showing a verbiage response from a kb article to the user that references a catalog item through a hyperlink "purchase request" then there is an inline card result at the end of the response...
When creating test case in ATF to test a custom topic in Virtual Agent : Used below test steps 1. Receive Message : When used this step and passed text message in message field ; error coming as "cannot parse null string"2. Send Message : When used ...
Did you add and post a comment?.while i am validating the task 3 . my task is not validating. even i follwed all the steps mentioned in the instructions.can any help me!
Hi Team,I want to create a AI agent which will read the entire content of the KB article and provide recommendations for modifications in the content of the knowledge article.Currently, it is not able to read words (or tokens) greater than 4000 words...
Hello, I am facing issue with the OOB Request Catalog item (LLM) Topic Block, I have a requirement where I need to create a case from VA with one particular record producer.In order to achieve this , I have created a custom topic and included a OOB ...
Hi All.We have create Now Assist Custom Prompt in zurich release . kindly let me know how to call this custom prompt from Flow Designer .please let me know the possibilities.
Hi All,We have already set up the ServiceNow Vault in our instance and encrypted some fields using it. Now, I want to encrypt all attachments related to tables that start with ABC*. The encryption should apply to both existing and future attachments....
Hello, I need a help for creating a HR case from VA when live agent is not available or when VA is not provided the enough information. So for this, I have created a custom topic where I have included the topic block and added OOB Create HR case(LLM)...
We are experiencing an issue with the Now assist Catalog item generation skill in domain separated environment.The skill is not functioning as expected when accessed from a domain other than the global domain. We have verified the basic configuration...
Hello,I am trying to resume my CSA exam application on the NowLearning portal, but when I click Resume, I receive the following error:414 Request‑URI Too LargeThe page does not load further.I have tried clearing cache, incognito mode, using different...