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Service NOW AI agnets & Now Assist

Hey everyone Ive been working on configuring AI agents and I have came across a small issue and need some guidance on how to proceed. On the Now Assist in VA I keep getting link to null. I have attached a pic below as a referece.   

kpatel91_1-1755525065159.png
kpatel91 by Tera Contributor
  • 146 Views
  • 1 replies
  • 0 helpfuls

Resolved! Flow Executions not available

Dear experts,   I created a AI Agent and used a Subflow as a tool in it, it executed well.   After couple of hours, I wanted to review the execution. But opening the execution record returns me error. Any business justification, why this is getting ...

AnishReghu_0-1755003854794.png

Email Recommendation

Hello Experts, I am facing a strange issueBasically we had updated the skills for email recommendation skills and its working for me perfectly ( i have admin) and but for HR i have given them HR Core Basic role and the information is giving totally d...

Kidambi by Tera Expert
  • 619 Views
  • 6 replies
  • 0 helpfuls

Agentic AI

I am building a use case on agentic AI in which I have to generate a pdf without using Table name and record sys_id. var v = new sn_pdfgeneratorutils.PDFGenerationAPI;// (Option) get HTML from the description field of an incident recordvar gr = new G...

Work Notes Visiblity

I want the work notes and additional comments field visible to all but I do not want users of other groups to view the work notes or comments posted by members in different groups .

RamanR by Kilo Contributor
  • 105 Views
  • 1 replies
  • 0 helpfuls