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Can we use the external content in AI agent using external content connectors?

JK9903
Giga Guru

‎04-07-2026 08:35 AM

Hello Everyone, 

 

I have a question, can we use the external content in AI agent using external content connectors? I have a ECC for confluence and I want to use the contents from this in my AI agent

Thanks,
JK
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warren_chan
ServiceNow Employee

‎04-08-2026 05:38 PM

Not sure about ECC route, but the easiest way would probably be to utilize Confluence as an MCP server, and connect ServiceNow AI agents to it as a client.