Closed Requests not searchable in My Tickets page in ESC

[Satish Raj]

Im searching the closed request details in the rightside seach bar, but i didn't get the Request details.

could you please provide the solution for this issue.

[Ankur Bawiskar]

@Satish Raj 

I could see in my PDI

check My Request filter if someone updated the filter condition

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@Satish Raj 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Rakesh_M]

Hi @Satish Raj ,
Did you enter full request number?
If you enter part of request number you get no results,Try entering Full request number.