Could you let me know where I can find the ServiceNow ITSM manual for new learner?

[Umesh G]

Hi Team,

Could you let me know where I can find the ServiceNow ITSM manual for someone new to the platform? Thanks

[SohamTipnis]

Hi @Umesh G,

Welcome to the ServiceNow family!!!🎉🎊

You can simply start by watching the micro-certification called "Welcome to ServiceNow."

You can also start to watch tutorials from YouTube as well as refer to the ServiceNow University and ServiceNow documentation.

Welcome to ServiceNow Micro-Certification:

https://learning.servicenow.com/lxp/en/now-platform/welcome-to-servicenow?id=learning_course_prev&co...

ServiceNow Docs:  https://www.servicenow.com/docs/

ServiceNow University:  https://learning.servicenow.com/now/lxp/home

YouTube:

https://www.youtube.com/watch?v=MsUtp2ggmdE

https://www.youtube.com/watch?v=taqxhDoxdoI&t=2s&pp=ugUHEgVlbi1VUw%3D%3D

Don't worry, you're on the right track; you will get there soon!!!! The destination is not that far; just believe in yourself!!! 🎉

IT Service Management 

IT Service Management (ITSM) Implementation 

All the best, enjoy!!!😉

If you find my answer useful, please mark it as helpful and correct. ‌‌‌‌‌‌‌‌‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

[Tanushree Maiti]

Hi @Umesh G 

• Build Technical Foundations: Focus on mastering ITSM (IT Service Management) processes, including incident, problem, and change management. Complete course : IT Service Management (ITSM) Fundamentals 
• Practice again all lab task in The given learning instance.
• Practice in your Personal Developer Instance (PDI)
• Practice mock question with Correct Answer 
• If want to give CIS- ITSM exam , check the syllabus here: Certified Implementation Specialist - IT Service Management (CIS-ITSM) Mainline Blueprint 
• Just be aware that CIS- ITSM is having prerequisite now: 
• 

  Note: For This CIS_DF , ServiceNow is giving a offer that you can give the CIS-DF exam by 30th June free of cost.

All the best!